Software Product Analyst II

1 month ago

St Paul, United States Infinite Campus Full time

Job Description

The Software Product Analyst position will work directly with customers, user groups and/or state departments of education to gather correct requirements for their development team(s). You will be responsible for analysis, research, design, testing, and ultimately the success of the Infinite Campus software systems. You will also work with internal stakeholders and customers to help communicate how to move forward effectively with the tooling that is built. You will work independently; able to collaborate effectively on a development project team. Must be legally authorized to work within country of employment without sponsorship for employment visa status (e.g., H1B) now and/or in the future.

Job Responsibilities

  • Break down high-level business cases into functional and/or regulatory written requirements and UI designs.
  • Perform analysis/verification, ensuring that requirements are consistent, concise, comprehensible, verifiable, and based on department best practices using the documentation template provided for this purpose.
  • Work with team members to ensure that requirements are interpreted and fulfilled correctly.
  • Conduct formal user feedback sessions and collaborate to determine how requests fit into product development.
  • Test product functionality; analyze and debug product issues.
  • Collaborate with internal and external stakeholders such as channel partners, product managers, support representatives, client executives, architects, developers, technical writers, project managers, and quality assurance personnel.
  • Proofread customer-facing product documentation.
  • Conduct knowledge transfers when needed.
  • Create and deliver presentations to various internal/external users with varying levels of product knowledge.
  • Access Infinite Campus production customer data and production data in public test adhering to the practices and procedures outlined in the master security guidelines
  • Fulfill other related duties as assigned

Desired Background

  • BA/BS degree OR three or more years business analysis experience
  • Strong communication and presentation skills
  • General knowledge of relational database management systems and web-based software applications

Performance Expectations

  • Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners
  • Protect confidentiality of student and district data
  • Must be a self-starter
  • High attention to detail
  • Must have excellent analytical and organizational skills
  • Possess a positive attitude in stressful situations
  • Ability to work in a fast-paced, agile environment with frequent software releases
  • Ability to adapt to and work with numerous functional organizations
Position must adhere to the practices and procedures outlined in the master security guidelines.

*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.

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