Customer Service Representative

4 days ago

Villa Park, United States The Scottish Plumber Full time

The Customer Service Representative is primarily responsible for service request entry and assigning service calls to technicians.

Paid training will be provided on the job.

Job Responsibilities:

  • Processes customer service requests via email, telephone.
  • Handles customer questions and issues, researches and resolves customer problems. Expedites service when needed.
  • Completes other assigned duties as needs arise.

    Experience & Skills:

    • Telephone skills - Some call center experience preferred, multi-line phone system
    • Ability to handle difficult situations - stays calm while handling challenging customers, shows empathy, guides customer to stay on task.
    • Communication skills - ability to concisely delivery a clear and accurate message.
    • Active listening skills - listen to customer requirements to understand root cause and mirror customer style
    • Problem solving skills/questioning skills - asks effective questions to find key indicators to resolve problem.
    • Decision making skills - follows procedures and code of ethics, makes decisions based on collection of facts, makes decisions and executes, open to new ideas, sensitive to costs.
    • Team player - is result oriented and uses and shares resources within team, vigilant of metrics and supports peers.
    • Organization and time management skills-can handle high volume of interactions from a variety of mediums, prioritizes and meets deadlines, can multitask and able to work under pressure. Excellent follow up skills to ensure task completion.
    • Computer and keyboard/mouse skills - comfort in a windows environment.

      Qualifications:

    • 2 year previous experience in a service environment or related customer service role.
  • Basic plumbing knowledge and dispatching experience is a definite plus. Willing to train the right candidate.

    Job Type: Part-time

    Pay: $15.00 - $17.00 per hour

    Expected hours: 24 – 32 per week

    Benefits:

  • 401(k)
Dental insuranceFlexible scheduleOn-the-job trainingPaid time offVision insurance

Shift:

8 hour shiftDay shift

Education:

High school or equivalent (Required)

Experience:

Customer Service: 2 years (Required)Call center: 1 year (Required)Dispatching: 1 year (Preferred)

Work Location: In person

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