Senior Manager, Hospitality Venue Services and Operations, FIFA World Cup 2026
3 weeks ago
THE POSITION The main responsibilities and oversights of the Senior Manager, Hospitality Venue Services and Operations for the FIFA World Cup 26™ include:
• The implementation and successful delivery of the operations for the FIFA Hospitality programme, in all stadiums of the tournament.
• Implement hospitality operational plans and strategies to enhance the overall guest experience and satisfaction. • Manage communications with Stadium Operational teams.
• Guarantee Hospitality Operations Servicing to FIFA’s Official Hospitality Partner and FIFA’s Affiliates, managing their requirements and requests and ensuring contractual compliance from all parties.
• Recruit and manage a team of Hospitality Venue Services Cluster Managers.
• Actively monitors stadium operational readiness and service level delivery, producing regular status reports.
• Manage cross-divisional communication and service level agreements for the implementation of hospitality operational requirements and services with service-providing FAs, ensuring deliveries to the highest standards and in respect to contractual obligations.
• Coordinates and prioritizes hospitality issue management, keeping updated issue logs.
• Work in close collaboration with the Hospitality Infrastructure team to ensure operational and infrastructure readiness and documentation alignment.
• Manage cross divisional operations communications, ensuring Hospitality related information that is critical for other FAs to deliver services to FIFA Hospitality.
• Responsible for keeping project management tools updated and ensuring timelines and milestones are aligned between FIFA, the stadiums and the Official Hospitality Partner.
• Responsible for hospitality flow data, designing guest flows and validating all hospitality product & seat allocation plans from the official Hospitality partner in close collaboration with FIFA ticketing and the FIFA Hospitality Stakeholder services team.
• Supports the Official Hospitality Partner to obtain the necessary permits and approvals in relation to stadium hospitality operations in accordance with local legislations.
• Responsible for the creation and maintenance of SOPs (Stadium Operations Plans) for Hospitality Operations across all venues of the tournament.
• Responsible for ensuring the creation and revision of all Operations Policies & Procedures processes and documents.
• Coordinates the Hospitality dressing & signage requirements and deliverables with the local dressing & signage team and the Official Hospitality Partner.
• Prepares and delivers event-time training for Hospitality Operations venue teams, in conjunction with the Hospitality Integration and Project Management team.
• Monitors and supports the local activities of the Official Hospitality Partner, Commercial Affiliates, and their suppliers.
• Coordinates handover/handback procedures of Hospitality facilities from the Stadiums to the Official Hospitality Partner, in close collaboration with the Stadium Infrastructure and Venue Management Teams.
• Supports the Hospitality Stakeholder Services team in the management of services and operations to service FIFA’s Affiliates in their stadium activations.
• Ensures appropriate hospitality logistic routes and operations, with special attention to catering logistics.
• Main point of contact for Hospitality at the event-time Main Operations Centre.
• Close down of local operations, production of final debriefs & reports and management of hand back procedures and insurance claims.
YOUR PROFILE • Bachelor’s Degree or similar level of education in Event Management, Sports Hospitality Management, Project Management, etc.• Minimum of 5 years of work experience in stadium hospitality or venue management, managing several venues simultaneously, preferably for major sports or entertainment events.
• Proven experience with event ticketing, dressing and signage and security operations
• Proven experience managing multiple service providers, particularly for Cleaning and Waste services, Security Services, Access control Services, Accreditation, etc. • Strong communication and interpersonal skills.
• Strong customer-service attitude, even when under pressure.
• Ability to work independently and in a team across simultaneous work streams.
• Exquisite organizational skills.
• Ability to lead, manage, and motivate a team.
• Fluent in English. Spanish proficiency is a plus.• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Good knowledge of AutoCad and literacy of architectural drawings
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