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Box Office Supervisor

3 months ago

San Francisco, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

VENUE LOCATIONS:

  • The Regency Ballroom - 1300 Van Ness Ave, San Francisco, CA 94109
  • The Warfield - 982 Market St, San Francisco, CA 94102

BOX OFFICE SUPERVISOR SUMMARY

The Box Office Supervisor is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department. 


PRIMARY RESPONSIBILITIES

  • Supervision and training of ticket sellers and will call staff.  Ensure that ticket sellers follow Company cash handling policies & procedures, as well as balance and reconciliation of seller cash drawers.
  • Organize and manage nightly Box Office operations, including Will Call, Ticket Scanning, Guest List, Ticket Sales, etc. This includes interacting with venue and tour personnel for night of show security meetings.
  • Work with the VIP/Operations/Guest Services team ensuring nightly Upsells, VIP and ADA ticket information is properly shared with event staff and troubleshooting needs that arise.
  • Resolve customer service issues and complaints.  Work with department to fix issues related to customer service complaints when appropriate.   Troubleshoot any issues relating to software or point of sale system.
  • Review ticketing information for each show built, validating prices, dates, door/show times and scanning times are correct. Pull ticketing reports for settlement staff at the end of the event.


QUALIFICATIONS

  • Years of related work experience: 2-4
  • Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
  • Excellent written, listening, and verbal communication skills and experience in conflict resolution
  • Must be able to work flexible schedule, including: nights, weekends and some holidays
  • Excellent leadership skills
  • Knowledge and interest in live entertainment preferred 

PREFERENCES: Available to work flexible hours, including nights and weekends

PAY SCALE: $23

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.