Training & Operating Compliance Manager

3 weeks ago

Amherst, United States University of Massachusetts Amherst Full time

Training & Operating Compliance Manager
Job no: 522031
Work type: Staff Full Time
Location: UMass Amherst
Department: Meal Plan Office
Union: PSU
Categories: Food Service/Hospitality, PSU A
About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the supervision of the Director of Residential & Retail Dining Auxiliary Enterprises, the Training and Operational Compliance Manager (“Manager”) is responsible for, operational training, quality assurance and compliance of dining services. This includes assessing and identifying operational dining needs, creation of a comprehensive training strategy, drive training initiatives and create training solutions for employees. The position is primarily in-person, with hand-on quality and safety operational review of dining processes. They will need to proactively search, design, and implement effective in-person, site and classroom training processes to educate, correct and improve operational performance, quality and safety of dining services.

Essential Functions

Conduct Staff Training and Development Program, New Employee Orientation Program, Compliance and Audit Program, and the Career Ladder Program.
Perform in person hands-on assessments and analyses to define performance, skill and knowledge gaps and recommend training to drive performance improvement.
Implement remedial operating procedures and conduct in person on-site training. On-site training will be conducted during each shift/day (i.e. morning, afternoon, evening and night shifts) including weekend shifts as required.
Partner with leadership team members to understand their needs related to training and development to support the University and Auxiliary Enterprises mission and core values.
Conduct allergen safety investigations for all dining staff and retrain staff and ensure safety precautions are implemented and followed.
Provide guidance to managers and leadership on promoting participants into vacant or new positions that is fair, equitable and consistent with collective bargaining.
Build and develop programs and curriculum by collaborating with internal and external subject matter experts to achieve training, learning, operational, and strategic objectives.
Plan, direct, or coordinate training and development activities for the staff on an ongoing basis. This includes in-person, one on one, classroom and on the spot trainings as well as supporting printed materials and computerized video solutions.
Design, develop, and prepare structured training manuals, presentation materials, and courses of study.
Create and implement a comprehensive communication strategy for training and development programs including train-the-trainers and onsite workshops.
Maintain a training library; a compliance and training database; and development reports and presentations necessary to assess the program’s impact and productivity.
Ensure AE employees are compliant with local, state, federal and UMASS specific rules and regulations relevant to AE Operations
Establish and maintain performance evaluation methods for training content, delivery, engagement, and outcomes including non-compliance and discipline.
Audit training content using evaluation criteria, to build and sustain a Training Resource Library for all managers and employees.
Develop and present reports as necessary that show program progress, impact, and continuity.

Other Functions

Perform related duties, as assigned.
Understand responsibilities with respect to Title IX, Clery, and other compliance requirements.
Understand responsibilities, with respect to conflicts of interest, and behaves in ways consistent both with law and with university policy.
Contribute toward creating a positive and respectful workplace, defined by personal and professional competence, integrity, and collaboration.
Understand and contribute to the implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
Use access to sensitive and/or not yet public University related information only in the performance of responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Bachelor’s degree with at least 5 years of professional experience in organizational development, learning management, instructional design, or related field within the hospitality industry.
Knowledge of training in a high-volume establishment with a diverse population at various skills levels.
Superior customer service skill with the ability to respond in a constructive and timely manner.
Exceptional presentation and communication skills both oral and written.
Knowledge of environmental health and safety and food safety rules and compliance procedures.
Proficient in preparing presentations and reports using Microsoft Office Suite.
Well-developed organizational and interpersonal skills.
Ability to interpret complex oral and written concepts.
Must be able to work independently, in a fast-paced environment and meet multiple deadlines.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Master’s degree in Business Administration, Food Science, Hospitality Management, or relevant field with 3 years of training and compliance experience.
Experience training in a high-volume dining and/or food production establishment.
Ability to research and interpret regulatory code and laws, and collective bargaining agreements.
Experience with industry related regulatory audits.
Experience working in a unionized environment.

Physical Demands/Working Conditions

Requires the ability to carry, stand, sit, and perform repetitive movements in a typical office environment.

Work Schedule

Varies based on training needs, will require working evenings, weekends, and holidays.
Work location will rotate among various dining facilities.

Salary Information

Level 27

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