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Housekeeping and Maintenance Field Manager

3 months ago

Chattanooga, United States Enjoy Unique Stays Full time

About Us

We believe that great hospitality begins with a great team We are a local vacation rental company that is growing swiftly and looking to expand our team with a few key roles that will help us scale to the next level.

Our Ideal Candidate

We are seeking an experienced and highly organized Department Manager / Field Coordinator to manage our Housekeeping and Maintenance departments. The ideal candidate will have several years of management experience, preferably in hospitality or housekeeping and be very tech-savvy to keep up with the fast pace of hospitality. We need a leader who can juggle multiple projects, create and adhere to efficient systems, and scale processes all while working (mostly) remotely.

Mostly remote (aka Hybrid) role. Approximately 60% of the work is remote and about 40% traveling to properties. Therefore, this role requires you to have: a workspace, internet, & computer to work from, and reliable transportation to regularly visit our various units around the Greater Chattanooga & Northern Georgia area. Milage is paid.

Key Responsibilities

Team Leadership: Oversee a team of 15-20, including housekeeping supervisors, housekeepers, and maintenance technicians. Operational Management: Develop and implement Standard Operating Procedures (SOPs) to streamline operations and ensure consistent service quality. Inventory Management: Source, manage, and improve inventory systems for housekeeping and maintenance supplies to ensure adequate stock levels at scale. Interdepartmental Coordination: Work closely with other operational department managers to ensure seamless integration of services and optimal guest experiences. Quality Assurance: Conduct regular inspections and audits of properties to ensure compliance with company standards. Technology Integration: Utilize technology platforms, such as Discord and Breezeway, to communicate with teams, assign tasks, and manage operations efficiently. Reporting and Analysis: Maintain detailed records of operations, including staff performance, maintenance issues, and operational metrics, and report directly to the Operations Manager. Continuous Improvement: Follow up on guest reviews/complaints/concerns related to housekeeping and maintenance in a timely and professional manner: creating & assigning tickets for repairs and property improvements and coach the team to continuously improve performance and quality of their work and service. Hiring and Development: Recruit, hire, and develop staff to build a strong, capable team. Budget Management: Develop and manage the budget for housekeeping and maintenance operations to ensure cost-effectiveness and efficiency. Guest Satisfaction: Proactively communicate with guests to address concerns and resolve issues, ensuring a positive experience. Handle guest recovery situations with professionalism and empathy, striving to exceed guest expectations and uphold our company's high standards of hospitality.

Necessary Qualifications & Skills

Bachelor’s degree or equivalent experience in a related area. 3+ years in hospitality, housekeeping or maintenance preferred. 1-3 years in supervisory/management role required. Knowledge of housekeeping processes and department functions. Experience with ordering & managing inventory systems. Strong communication and leadership skills with the ability to train and motivate a team effectively. Exceptional attention to detail, self-motivation, and time management skills. Must have reliable transportation to travel between locations in the Greater Chattanooga area. Comfortable using technology, able to learn & master new software for communication and team management. (We we use a variety of software including but not limited to: Google Suite: email/spreadsheets/docs, Discord, a Property Management Software, a Project Management Software, OTAs to list properties and more.) The ideal candidate will need to quickly become proficient with these programs AND train others for their daily use. Ability to perform physical tasks, including standing for extended periods, bending, stooping, squatting, kneeling, and lifting over 20 pounds. Flexible schedule with the ability to work evenings/weekends and travel.

Professional Standards

Acts with integrity. Uses time and resources wisely. Projects professionalism in attitude, behavior, and appearance. Demonstrates company values through actions. Is respectful and considerate. Listens carefully to input & concerns and takes appropriate action. Interacts with dissatisfied guests in a calm, respectful manner and seeks resolutions. Maintains guest and HR confidentiality. Communicates clearly and effectively. Responds positively to change & continually seeks to improve. Proactively addresses opportunities before they become problems.

Benefits

Paid mileage Paid time off

We are an equal opportunity employer and welcome diversity in our workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or other protected status.

We prohibit the possession, use, or influence of alcohol and illegal drugs in the workplace.

Some roles require driving; personal vehicle drivers must be 18+ with a valid license, and company vehicle drivers must be 21+ with a valid license and three years of driving experience.

Must submit to a background check.

Source: Hospitality Online