Current jobs related to Head of UX Research - New York - Block

  • UX Researcher

    1 week ago

    New York, New York, United States AnswerLab Full time

    Job Title: UX ResearcherWe are seeking a skilled UX Researcher to join our team at AnswerLab. As a UX Researcher, you will be responsible for conducting user experience research studies to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products.Key...

  • UX Researcher

    1 week ago

    New York, New York, United States TEPHRA Full time

    Job DescriptionWe are seeking a UX Researcher to join our team at TEPHRA. As a UX Researcher, you will be responsible for conducting research on multiple aspects of products and experiences. Your goal will be to collect and analyze user behavior through various research methodologies, including lab studies, field visits, ethnography, surveys, benchmark...

  • UX Researcher

    2 weeks ago

    New York, New York, United States ShiftCode Analytics Full time

    Mid-Level UX ResearcherWe're seeking a skilled UX Researcher to join our team at ShiftCode Analytics. As a key member of our design team, you'll play a crucial role in shaping our user experience and driving business growth.Key Responsibilities:Manage end-to-end research initiatives in an Agile environment, collaborating with cross-functional teams to define...

  • UX Researcher

    2 weeks ago

    New York, New York, United States TEPHRA Full time

    Job DescriptionWe are seeking a highly skilled UX Researcher to join our team at TEPHRA. As a UX Researcher, you will be responsible for conducting research on multiple aspects of products and experiences, collecting and analyzing user behavior, and working with cross-functional teams to prioritize research opportunities.Responsibilities:Conduct independent...

  • UX Researcher

    2 weeks ago

    New York, New York, United States AnswerLab Full time

    About AnswerLabAnswerLab is a leading UX research firm in the US, helping powerful brands bring a human-centered design process to every product launched. We focus on user experience research to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products.Job...

  • UX Researcher

    2 weeks ago

    New York, New York, United States TEPHRA Full time

    Job Title: UX ResearcherWe are seeking a highly skilled UX Researcher to join our team at TEPHRA. As a UX Researcher, you will be responsible for conducting research to inform design decisions and drive business outcomes.Responsibilities:Conduct independent research on multiple aspects of products and experiences.Collect and analyze user behavior through lab...

  • Adjunct Faculty

    3 days ago

    New York, New York, United States New York Institute of Technology Full time

    Job Title: Adjunct Faculty - UX ResearcherJob Summary: The Digital Art and Design Department at New York Tech in NYC is seeking an Adjunct faculty to teach graduate-level courses in UX Research and Data Analysis.Responsibilities:Teach graduate-level courses in UX Research and Data Analysis.Develop and implement course materials and assessments.Provide...

  • Associate Researcher, UX

    1 month ago

    New York, United States Ipsos Full time

    About User Experience (UX):    UX covers all aspects of the end-user's interaction with a company, and its products. UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as...

  • Senior UX Researcher

    1 week ago

    New York, New York, United States ShiftCode Analytics Full time

    Senior UX ResearcherWe're seeking a highly skilled Senior UX Researcher to join our team at ShiftCode Analytics. As a key member of our design team, you will be responsible for conducting user research, analyzing data, and communicating insights to inform product decisions.Key Responsibilities:* Conduct user research studies, including qualitative and...

  • Adjunct Faculty

    3 weeks ago

    New York, New York, United States New York Institute of Technology Full time

    Job OpportunityAt New York Institute of Technology, we are seeking an Adjunct Faculty member to teach graduate-level courses in UX Research and Data Analysis. The successful candidate will have a Master's degree or a Bachelor's degree and five years of professional experience in the fields of UX Research and Data Analytics.ResponsibilitiesThe ideal candidate...

  • UX Researcher

    2 weeks ago

    New York, United States Solomon Page Full time

    Our client, a large ecommerce marketplace, is looking for a UX Researcher in San Jose, San Francisco, Seattle, or LA for an ongoing contract working on their Financial Services team. The position requires a strong background in qualitative research, foundational strategy, and survey methodologies and will collaborate closely with design, product, and...

  • Quantitative UX Researcher

    1 week ago

    New York, New York, United States Google Full time

    About the RoleAt Google, we're passionate about creating products that deliver value to our users. As a Quantitative UX Researcher, you'll play a critical role in helping us understand user needs and behaviors, and inform design decisions that drive user experience.ResponsibilitiesDefine and measure quantitative User Experience (UX) goals and metrics in...

  • Senior UX Researcher

    3 days ago

    New York, New York, United States AnswerLab Full time

    Job OverviewAnswerLab is seeking a highly skilled Mixed Methods UX Researcher to join our team. As a key member of our research team, you will be responsible for designing and executing research studies that address behaviors and attitudes. You will work closely with clients to understand their business objectives and develop research plans that meet their...

  • UX Researcher

    1 month ago

    New London, Connecticut, United States Della Infotech Full time

    About the RoleThe State of Connecticut is seeking a highly skilled UX Researcher to join our team. As a UX Researcher, you will play a critical role in supporting the mission of the Connecticut Digital Service by working with product designers and product managers throughout the entire product development lifecycle.Key ResponsibilitiesConduct primary and...

  • Senior UX Researcher

    4 days ago

    New York, New York, United States ShiftCode Analytics Full time

    We're seeking a skilled Senior UX Researcher to join our team at ShiftCode Analytics. As a key member of our design team, you'll be responsible for conducting user research studies, analyzing findings, and communicating results to stakeholders.The ideal candidate will have 3-5 years of experience in UX research, with a strong background in qualitative and...

  • UX Researcher

    1 week ago

    New York, New York, United States AnswerLab Full time

    About the RoleAnswerLab is seeking a contract UX Researcher to join our team on a short-term basis. As a UX Researcher, you will be responsible for conducting user experience research studies, analyzing findings, and delivering insights to clients. This is a contract position through the end of 2024.Key ResponsibilitiesConduct user experience research...

  • Head of UX Research

    2 months ago

    New York, United States Square Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Quantitative UX Researcher

    2 weeks ago

    New York, New York, United States Google Full time

    About the RoleAt Google, we're committed to creating products that delight our users. As a Quantitative User Experience Researcher, you'll play a critical role in helping us achieve this goal. You'll work closely with our UX team to design and implement research studies that inform our product development decisions.ResponsibilitiesDefine and measure...

  • Senior UX Research Strategist

    3 weeks ago

    New York, New York, United States V2 Innovations Full time

    Job Title: Senior UX Research StrategistAt V2 Innovations, we're seeking a highly skilled Senior UX Research Strategist to join our team. As a key member of our research team, you'll play a lead role in helping partners in UX, product management, and technology understand user needs and behaviors.About the RoleThis is a unique opportunity to work with...

  • Associate Researcher, UX Specialist

    2 weeks ago

    New York, New York, United States Ipsos-Insight, LLC Full time

    About User Experience (UX) at IpsosUser Experience (UX) is a critical aspect of our work at Ipsos, covering all aspects of the end-user's interaction with our company and its products. Our UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their...

Head of UX Research

3 months ago

New York, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash App is looking for an innovative leader to lead our Financial Products and Commerce UXR teams. Customer Insights is comprised of UX Research, Market Research, and UX Measurement and Analytics. This team develops and shapes insights and strategies that inform and influence roadmaps and supports customer centricity across the organization. Customer Insights is part of the Design organization, which takes a holistic view to drive the end to end customer experience.
As the UXR lead, you will oversee a large team of highly skilled managers and UX researchers. You excel at driving impact from insights and making research actionable. You can direct complex research at scale and demonstrate deep knowledge of a variety of research methods, while building strong partnerships and working models with teams and stakeholders across the org. You are customer-obsessed and drive a human-centered design culture within the organization.
Reporting to the Head of Customer Insights, this role will support our Product, Business and Design organizations and partner closely with Market Insights and Data Science teams.
In this role, you will:

  • Lead, mentor and coach a team of exceptional qualitative and quantitative researchers and managers with focus on talent retention.
  • Become an evangelist, advocate, and educator on behalf of our research team playing an incremental role to driving continued and increased impact of the team within the org
  • Establish and drive a vision for the UXR organization and the growth of the team, establish and define research strategy, OKRs and roadmaps
  • Adapt the team structure and processes to support changing needs and organizational growth
  • Drive and deliver broad insights about our customers to the organization at large
  • Support Product and Design leadership to drive strategy, roadmaps and execution
  • Partner closely and collaborate with Market Research and Analytics leaders to drive connected and comprehensive insights across the org to improve product awareness, conversion and engagement
  • Develop deep partnerships with cross-functional peers and leaders to deliver insights that inform product and business strategy, drive prioritization, remove blockers and ensure the customer is at the heart of the discussion
  • Develop programs that disseminate research broadly across Cash App and ensure our customer remains at the forefront of key strategic initiatives
  • Advocate customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for our customers


Qualifications

  • 12+ years of experience as a researcher
  • 8+ years of direct management experience
  • Proven track record of leading multifaceted research teams and delivering impactful work
  • In depth experience with principles of user experience design and product development processes
  • Extreme empathy for the customer, your teammates, and the company mission
  • Deep knowledge of and applied experience with diverse research methods, when to apply them and how to analyze trade offs
  • Bonus -Excellent working knowledge of statistics and the principles of UX/product design
  • Familiarity with a wide range of qualitative research methodologies such as one-on-one interviews, panels and immersion programs, ethnographic field research, usability testing (lab and remote), heuristic evaluations, survey science, social listening, natural language processing, etc
  • Understanding and awareness of:
  • Quantitative survey design such as sampling, weighting and stratification.
  • Statistical methods such as multivariate analysis regression, classification, experimental design, conjoint or MaxDiff analysis, latent class or drivers analysis
  • Awareness of modern statistical programming languages and tools such as R, Python, SQL
  • Clear and strong point of view on research and an openness to new ideas
  • Ability to oversee multiple, simultaneous research projects
  • Composure in the face of ambiguity and an ability to effectively work with multiple leadership styles
  • An action bias and intense desire to solve problems
  • Unmatched attention to detail and due diligence
  • A bias towards transparency and communication


Qualifications

  • 12+ years of experience as a researcher
  • 8+ years of direct management experience
  • Proven track record of leading multifaceted research teams and delivering impactful work
  • In depth experience with principles of user experience design and product development processes
  • Extreme empathy for the customer, your teammates, and the company mission
  • Deep knowledge of and applied experience with diverse research methods, when to apply them and how to analyze trade offs
  • Bonus -Excellent working knowledge of statistics and the principles of UX/product design
  • Familiarity with a wide range of qualitative research methodologies such as one-on-one interviews, panels and immersion programs, ethnographic field research, usability testing (lab and remote), heuristic evaluations, survey science, social listening, natural language processing, etc
  • Understanding and awareness of:
  • Quantitative survey design such as sampling, weighting and stratification.
  • Statistical methods such as multivariate analysis regression, classification, experimental design, conjoint or MaxDiff analysis, latent class or drivers analysis
  • Awareness of modern statistical programming languages and tools such as R, Python, SQL
  • Clear and strong point of view on research and an openness to new ideas
  • Ability to oversee multiple, simultaneous research projects
  • Composure in the face of ambiguity and an ability to effectively work with multiple leadership styles
  • An action bias and intense desire to solve problems
  • Unmatched attention to detail and due diligence
  • A bias towards transparency and communication