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Data Center Concierge III

3 months ago

Ashburn, United States Equinix Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Data Center Concierge III

Job Summary

The Data Center Concierge supports data center operations through semi-routine tasks following standard operating procedures. They provide administrative support, handle customer inquiries, coordinate visits, and ensure positive customer experiences on-site. The role requires strong organizational skills, effective communication, and the ability to maintain detailed records.

Responsibilities

Administration

  • Provide support to data center facilities with semi-routine administrative duties.
  • Follow standard procedures for answering incoming phone calls.
  • Review and respond to semi-routine work request systems (e.g., dispatch, updates).
  • Support customers by coordinating visits and schedules in the data center; assist with semi-routine inquiries and issues.
  • Maintain conference room and tour schedules while customers are on-site.
  • Coordinate activities with the Equinix Response Center (ERC) as needed.
  • Keep records of activities within the data center, including circuit inventories, installed power inventories, and labor hours expended.
  • Generate purchase requisitions and coordinate with vendors for delivery and invoicing.
  • Assist with special projects as required.

Customer Support

  • Communicate semi-routine operating data center procedures to on-site customers, fostering positive customer relationships.
  • Coordinate semi-routine customer work visits with security and escort customers and/or vendors as needed.
  • Track, follow up, and report on semi-routine customer inquiries and issues while customers are on-site, identifying potential trends.
  • Address semi-routine work visit tickets in the system.
  • Provide general induction learning tours to new customers to orient them to the site.
  • Direct customers throughout the facilities as needed.

Onsite Customer Liaison

  • Support the coordination of tasks to appropriate cross-functional teams.
  • Maintain positive business relationships with local vendors to support customers' administrative needs, providing information upon request.
  • Send customer data center templates via phone, email, and/or printouts.
  • Maintain customer care areas/conference rooms for cleanliness and ensure amenities are fully stocked; provide backup coverage to cross-functional teams for inventory ordering.
  • Partner with teams to track customer shipments when on-site.
  • Use developing knowledge to discern customer satisfaction-related issues and escalate appropriately.

Qualifications

  • High school diploma and 1-2 years of equivalent work experience.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.