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Epic Ambulatory Manager

4 months ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum's EHR Services represents one of the fastest growing practices within Optum Insight's Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you'll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.

Optum seeks a Clinical Manager with hands-on experience in EHR Services implementation and operation projects. They will manage integration teams, train best practices, and align with EHR Services to ensure successful project execution.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Primary Responsibilities:

  • Supervise Epic application design, development, maintenance activities of applications under direct purview
  • Collaborate with end users to design Epic Clinical Ambulatory workflows by suggesting corrective adjustments or enhancements
  • Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
  • Serve as a mentor, resource, and primary advisor for all direct reports
  • Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
  • Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
  • Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
  • Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Work with department representatives to analyze needs and translate these into system design
  • Assist team to translate business requirements into functional specifications and manages changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
  • Manage and develop solid relationships with end user communities, customers and business partners
  • Facilitate communication with stakeholders from initial requirements to final implementation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Two current Epic certifications including one in Mychart, Ambulatory, Care Everywhere, Healthy Planet, or Orders
  • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
  • 7+ years of combined experience across HealthCare and/or IT domains with at least 5+ of those years working with Epic configuration and 2+ years of resource management and/or large-scale project management
  • 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows
  • 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation
  • Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint

Preferred Qualifications:

  • Certification in Service Management, Project Management, or Business Analysis
  • Ambulatory experience and certifications, in addition to the certifications listed above
  • Ability to run Epic implementation installs, and familiarity with running workgroups and Orion

Key Competencies:

  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
  • Develops and implements performance improvement initiatives aimed at improving end user service, operating costs, group functions & productivity
  • Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
  • Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
  • Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.