Technical Call Center, Medical Technologist

2 months ago

Irving, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is located at our Irving, TX facility.
  • Qualified candidates must currently live in the Irving, TX area.
  • Relocation assistance is not authorized for this position

Technical Call Center  provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.

Troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue. This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues.

What Youâll Work On

The Technical Call Center, Medical Technologist is also responsible for developing customer relationships and enhancing customer experience.

Manage and resolve complex customer issues via remote technology such as instrument screen sharing, predictive alerts, LogIC, and Abbottlink.

Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals, Knowledge Management, and LogIC.

Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model.

Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.

Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.

Communicates with peers, including Sales, Field Service, Global Service Support, and Quality via phone, e-mail, or instant messaging.

Collaborates with team members and other support teams to ensure issue resolution.

Required Qualifications

  • Bachelorâs Degree in Medical Technology or related Sciences
  • Associates Degree with applicable experience
  • Minimum 5 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.
  • Availability to travel up to 10%

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $52,000.00 â $104,000.00. In specific locations, the pay range may vary from the range posted.

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