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Supervisor - Operations

2 months ago

Olathe, United States WESCO Full time

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates. You will have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities:

  • Coordinates employee work assignments to achieve inbound and outbound service requirements

  • Directs achievement of performance objectives related to productivity, quality, service, and safety

  • Monitors workflow, work completed, error rates and related metrics and takes corrective action

  • Ensures procedures are observed, implemented, and enforced

  • Ensures quality and inspection process is accurate and excess costs are eliminated

  • Ensures safe working environment and follows safety regulations

  • Ensures accurate time, attendance, and performance management records are maintained

  • Maintains positive employee relations and morale

  • Recommends performance management actions

  • Assists in developing and documenting warehouse processes

  • Establishes and monitors performance standards for warehouse functions, including pick, pack, and ship

  • Processes returned merchandise

  • Establishes and monitors performance standards for equipment, assembly, housekeeping, etc.

  • Develops and implements training certification programs and ensures warehouse employees receive training

  • Other duties as assigned

Qualifications:

  • High School Degree or Equivalent required

  • Fork Lift Certification preferred

  • 2+ years warehouse and distribution operations experience

  • 1 year experience leading warehouse associates

  • Ability to operate a forklift or have the ability to obtain a forklift certification

  • Strong knowledge of inventory control processes

  • Knowledge of electrical, construction or mechanical products

  • Strong communication and interpersonal skills

  • Strong time management skills

  • Basic computer skills

  • Attention to detail

  • Ability to learn and use business planning systems

  • Ability to understand and follow verbal and/or written instructions

  • Ability to remain calm and resolve problems in a timely manner under stressful situations

  • Ability to work in a team environment

  • Ability to operate hand and power tools and equipment

  • Ability to adapt to changing situations and to perform multiple tasks simultaneously

  • Ability to anticipate and prepare for customer need

Physical Expectations:

  • Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

  • Work may require excessive bending or stooping.

  • Employee required to climb ladders.

  • Employee required to use hand tools.

  • Employee uses heavy machinery (e.g., forklift, etc.).

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.