Slot Technician I

1 month ago


Omaha, United States WarHorse Gaming Omaha Full time
Summary

Slot Technician I

$21/Hour Summary Description

The Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

Essential Job Functions/Duties
  • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
  • Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
  • Maintains equipment to approved standards and schedules and strives for 100% game uptime.
  • Assists guests with property and game information.
  • Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
  • Inspects all new machines and conversions kits prior to installation onto the gaming floor.
  • Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
  • Reports all relevant information to management as required.
  • Troubleshoots and repairs all electronic gaming equipment to the component level.
  • Effectively communicates all operational and technical breakdowns and provide solutions to team members.
  • Investigates slot variances to identify and correct allpossible causes for reported variances per company policies.
  • Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
  • Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
  • Attends all required training meetings.
  • Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Must be flexible in scheduling based on business needs.
  • Performs other tasks as assigned
Job Specifications
  • Must be 21 years of age or older.
  • High School diploma or GED required.
  • Slot Technician experience, Electronics or PC technical degree / certification.
  • One (1) year of experience as a Slot Technician or related field.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software; and slot systems.
  • Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
  • Ability to interact with mobile devices and touch screen technology.
  • Previous experience using Smart Phones and/or Tablet applications strongly preferred
Core Competencies
  • Collaboration Skills
  • Guest Focus
  • Communication Proficiency
  • Flexibility
  • Problem Solving
  • Ethical Conduct
  • Flexibility
  • Stress Management/Composure
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