Slot Technician I
1 month ago
Slot Technician I
$21/Hour Summary DescriptionThe Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.
Essential Job Functions/Duties- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
- Maintains equipment to approved standards and schedules and strives for 100% game uptime.
- Assists guests with property and game information.
- Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
- Inspects all new machines and conversions kits prior to installation onto the gaming floor.
- Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
- Reports all relevant information to management as required.
- Troubleshoots and repairs all electronic gaming equipment to the component level.
- Effectively communicates all operational and technical breakdowns and provide solutions to team members.
- Investigates slot variances to identify and correct allpossible causes for reported variances per company policies.
- Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
- Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
- Attends all required training meetings.
- Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Must be flexible in scheduling based on business needs.
- Performs other tasks as assigned
- Must be 21 years of age or older.
- High School diploma or GED required.
- Slot Technician experience, Electronics or PC technical degree / certification.
- One (1) year of experience as a Slot Technician or related field.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software; and slot systems.
- Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
- Ability to interact with mobile devices and touch screen technology.
- Previous experience using Smart Phones and/or Tablet applications strongly preferred
- Collaboration Skills
- Guest Focus
- Communication Proficiency
- Flexibility
- Problem Solving
- Ethical Conduct
- Flexibility
- Stress Management/Composure
Source: Hospitality Online
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