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Customer Service Exit Booth Agent

2 months ago

Baltimore, United States Enterprise Holdings Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

Get on the fast track to a more rewarding career with Enterprise Mobility - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

Location:

The Consolidated Rental Car Facility7434 New Ridge RdSuite 347Hanover, MD, 21076

Pay: $18 / hr with the potential to earn an additional $600/month on sales and service bonuses

Schedules:

  • Wednesday-Sunday 12:00pm-8:30pm (Off Monday and Tuesday)

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Prepare all rental documents accurately and completely
  • Verify car information and VIN number for security and car control
  • Provide additional service to Emerald Aisle members by offering our refueling option
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
  • Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
  • Provide all customers with undivided attention while assisting them at the exit booth
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High School Diploma or G.E.D. required

  • Must have a minimum of 1 year prior customer service retail or administrative support experience

  • Must have a valid US driver's license for at least 1 year

  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work the shift/schedules

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.