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Service Operation Technician- Evening Shift

2 months ago

Santa Clara, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems.

Regular use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Competencies:

  • Service Operations Technician III should be able to perform all Service Operations Technician Roles I, II in addition to the following.
  • Must be trained and certified in all Service Depot repair cells.
  • Demonstrate ability to achieve this goal within 30 days.
  • Perform failure analysis and test on various electrical/electro-mechanical assemblies and document findings accordingly.
  • Understand wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings.
  • Electronic and Mechanical assembly skills (Examples: soldering, crimping, box build, fiber handling, optical component handling, cable routing, and use of RTV/epoxy).
  • Performs simple and complex repairs on various electrical/electro -mechanical assemblies.
  • Participates in investigational teams for FRU's to provide input if required.
  • Performs complex tasks in preparation for repair and testing of all FRU's.
  • Ability to verify assembly documentation accuracy, read engineering drawings etc. Sets up and operates machines/equipment /fixtures needed to perform repair and testing processes.
  • Is able to initiate ECO's in conjunction with updates required in various work cells when required.
  • Follows all applicable work instructions to perform repair and testing processes.
  • Communicates status of repairs with leads/supervisors and other departments as necessary.
  • Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting.
  • Conducts complex quality inspection of own or other's work to ensure workmanship standards are met.
  • Properly completes required documentation and helps maintain its accuracy.
  • Initiates material requests.
  • Reports quality issues (VRs, Process Log), records transactions in SAP as needed to preserve traceability.
  • Follows all corporate, safety, SOP, DOP procedures and regulations.
  • Maintains a clean and orderly workstation.
  • Communicates process flow recommendations to Leads/Supervisor/Manager or designee..
  • Maintains an excellent attendance record.
  • Able to work with other personnel and across departments.
  • Able to communicate effectively with technical and non-technical internal customers.
  • Excellent listening, written and verbal communication skills.
  • Able to work in a fast-paced, schedule-driven environment without sacrificing quality.
  • Able to successfully prioritize and manage multiple projects.
  • Acute attention to detail; excellent organizational skills.
  • Able to logically address, analyze and resolve problems.
  • Able to maintain a professional demeanor and diplomacy when dealing with others.
  • Able to work under pressure of changing deadlines and still meet commitments.
  • Analytical and problem-solving skills.
  • Exercises sound judgment while working to resolve critical issues.
  • High level of professional integrity and ethics.
  • Clearly understands problems, areas of risk, and areas for improvement within work unit, including the processes and procedures.