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CAO Issues Management Associate

3 months ago

Westerville, United States JPMorganChase Full time

Job Description
Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.
As a Chief Administrative Office (CAO) Issues Management Associate within the Business Banking team, you will facilitate the execution of Issues and Action Plans for the CAO Organization. You will act as a liaison with the Controls Management Organization, ensuring effective implementation of priority issues related projects and programs. This role requires a strategic understanding of the business operating model, as well as knowledge of risk and control management and mitigation.
Job Responsibilities:

  • Facilitate the execution of the Issues and Action Plans for the Chief Administrative Office (CAO) Organization
  • Act as liaison with Controls Management Organization
  • Partner effectively with colleagues across the firm (e.g. business, operations management, legal, compliance, risk, audit, regulators and technology) to drive consistent and rigorous operational risk practices
  • Assist team reduce customer impacts, financial loss, regulatory exposure, and reputational risk
  • Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across all lines of business


Required qualifications, capabilities, and skills:

  • Bachelor's degree or equivalent experience
  • Minimum 5 years' of financial services experience in controls, audit, quality assurance, risk management, or compliance
  • Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to develop compelling and meaningful executive presentations to drive opportunities and recommendations for improvement


Preferred qualifications, capabilities, and skills:

  • General business knowledge, including the ability to understand the business and knowledge of regulation surrounding business
  • Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Exceptional interpersonal skills, collaboration, and relationship-building skills
  • Ability to work independently to effect change; be flexible and adapt to shifting priorities; manage competing priorities to achieve the most effective result; and work in a fast-paced, results-driven environment
  • Process analysis and design acumen, including the ability to understand a process and associated risk to inform control design
  • Problem-solving, critical-thinking, and analytical skills. Detailed oriented, and capable of synthesizing large amounts of data and formulating appropriate conclusions
  • The ability to make subjective, informed decisions based on output in order to influence stakeholders and justify decision making


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.