Client Support Technician
1 month ago
Job Summary
Provide PC hardware and software installation and support services and Internet access support services.
Job Specific Duties
- Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.
- Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
- Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
- Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.
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