Senior Client Implementation Specialist

7 days ago

Spencer, United States Cox Communications Full time
At Cox, we believe in creating outstanding experiences for our customers. That means having a team of capable, engaged people who understand the art of authentic conversation and effective communication. Of course, some of those team members also excel at such organizational talents as coordinating projects, handling inquiries, and even supporting high-functioning sales channels. The most amazing part? They are able to do all of this virtually, with minimal supervision

If this sounds like you, you might be a candidate for the job of Cox Business Senior Client Implementation Specialist . Stick around...we've got more to share about this inspiring - and challenging - opportunity.

What You Will Do

You'll be a true coordinator of Cox Business customers, as you handle the details of projects (new ones, upgrades, downgrades, transfers, and more). You'll collaborate with our sales organization on projects, taking input from customers, converting that input into an order, and getting them set up for installations and other engagements.

You'll ensure we have all the proper documentation entered properly while serving as the glue that keeps our sales, engineering, and field partners connected. This means everything from scheduling orders to verifying the accuracy of service codes, pricing, and more. Think of yourself as the sales team's wing person, by their side with orders from the initial sale until the order is submitted.

You do all this because of your dedication to our customers. In fact, you'll show up for our customers in a way that makes them feel like they are the only person we're working with, making sure they are satisfied with each step of their journey.

All of this, and much more, is done from the comfy confines of your own home office, so we're looking to you to be self-starting, disciplined, and able to juggle the demands of work with the potential distractions of home. But. hey, you've been doing that for a while now, right?

Essential Responsibilities & Duties:

  • QC Complex Orders: Perform or drive OMS, ICOMS database clean-up task's completion (resolve discrepancies) during the proposal development process to drive greater order accuracy.
  • Key Complex Orders in ICOMS from CRM tool: Verify the accuracy of service codes, terms, and pricing in OMS and match OMS service to ICOMS services; enter provisioning details into Order Management System (DTW, DL, Account Codes, etc.).
  • Schedule Complex Orders in ICOMS and CRM tool: Coordinate installation dates and times with dispatch and customer, schedule customer due dates in ICOMS and OMS.
  • Field and review customer inquiries, problems, requests, and suggestions and work with Order Manager(s) to determine appropriate solutions and/or responses.
  • Contact the customer to review order details and accuracy and/or request updated documents or signatures.
  • Provide support to all Retail sales channels: Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.)
  • Coordinate medium to large and/or moderately complex projects under some supervision.
  • Obtain additional Contact Information, as necessary.
  • Understands market process variances and abides by processes and regulatory knowledge as needed.
  • Understand process variances for state, local, county, and federal Government contracts, and PO management.
  • Provides and understands the unique servicing needs of Enterprise customers (i.e., customer-specific ordering forms).
  • Communicates relevant information to all internal team members, such as changes in schedule dates.
  • High level of professionalism to schedule simple orders with all customer segments, including Gold/Platinum


What's In It for You?

At Cox Business, we reward your hard work with meaningful benefits.

  • First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars
  • We value people more than technology. That means you will work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
  • We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, and even earn an advanced degree. You will find the potential for lateral or upward career growth within the Cox family businesses, including innovative startups in transportation mobility, clean tech, and more.


Who You Are

As we have mentioned, you've got serious communication and customer service skills. You are comfy flying solo but also appreciate the collaboration that comes when you work with a team. You dig into details and hit deadlines out of the park.

Qualifications

Minimum Qualifications:

  • 7 years of experience in a related field; or a high school diploma/GED with 5 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline with 3 years of experience in a related field
  • Candidates must be in a CCI market within a one-hour (60 mins) drive to a Cox office.


Preferred Qualifications:

  • Experience in the telecommunications industry desired
  • Works effectively with teams throughout the organization
  • Ability to meet deadlines with attention to detail.
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.


Technological Proficiencies Required:

  • ICOMS
  • Optix
  • CB Force
  • Highly proficient in Microsoft Office Suite
  • CB Core and Complex product knowledge


Join the Cox family of businesses and make your mark today

USD 23.17 - 34.81 per hour

Compensation:

Hourly base pay rate is $23.17 - $34.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

  • Travel Nurse RN

    2 weeks ago

    Spencer, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Ambulatory Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Ambulatory Care Specialist to join their team. As a Travel Nurse RN - Ambulatory Care Specialist, you will be responsible for providing high-quality patient care in an ambulatory care setting.Job Summary:We are seeking a dedicated and...

  • Travel Nurse RN

    2 weeks ago

    Spencer, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Ambulatory Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Ambulatory Care Specialist to join their team in a dynamic and rewarding environment.About the JobJob Type: Travel NursingSpecialty: Ambulatory CareShift: 12 hours, daysHours per Week: 36Duration: 13 weeksJob Summary:As a Travel Nurse RN -...

  • Client Relationship Specialist

    2 weeks ago

    Spencer, Iowa, United States Farmers Trust & Savings Bank Full time

    Position Overview The Client Relationship Specialist will proficiently assist clients in establishing and managing their financial accounts and resources. Key Responsibilities Engage with clients in person, via telephone, or through electronic communication to address inquiries, provide guidance on banking services tailored to their requirements, and...

  • Travel Nurse RN Specialist

    1 week ago

    Spencer, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Ambulatory Care RN to join their team as a Travel Nurse. This is a 13-week contract position with a 36-hour workweek, requiring a 12-hour night shift schedule.Job ResponsibilitiesProvide high-quality patient care in an Ambulatory Care settingCollaborate with healthcare teams to develop and implement...

  • Travel Nurse RN

    2 weeks ago

    Spencer, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in an Ambulatory Care setting.Job ResponsibilitiesProvide high-quality patient care in an Ambulatory Care environmentCollaborate with healthcare professionals to ensure seamless patient careDevelop and implement effective care plans to meet patient needsConduct...

  • Travel Nurse RN

    1 week ago

    Spencer, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in an Ambulatory Care setting.Job ResponsibilitiesProvide high-quality patient care in an Ambulatory Care environmentCollaborate with healthcare professionals to ensure seamless patient careDevelop and implement individualized care plans to meet patient needsConduct...

  • Traveling Registered Nurse

    2 weeks ago

    Spencer, United States HealthEcareers - Client Full time

    Job Summary:We are seeking a skilled and dedicated Registered Nurse to join our team at HealthEcareers - Client in the Intensive Care Unit. As a Traveling Registered Nurse, you will provide high-quality patient care and work collaboratively with our healthcare team to ensure the best possible outcomes.Responsibilities:Provide direct patient care in the...

  • Senior Infrastructure Engineer

    1 week ago

    Spencer, Massachusetts, United States Howard Stein Hudson Full time

    Why Join Howard Stein Hudson: Are you eager to contribute to a leading engineering and planning firm in Massachusetts? Howard Stein Hudson is that firm, and we are growing. Our team comprises roadway, structural, site/civil, and transportation engineers, along with planning experts and community engagement specialists, operating from multiple locations. We...

  • HR Specialist

    2 weeks ago

    Spencer, Wisconsin, United States BCForward Full time

    Job OverviewWe are seeking a meticulous and people-focused HR Specialist who excels in a vibrant and fast-paced setting. This role is essential in supporting our HR team. As an HR Specialist, your primary responsibilities will include recruitment, fostering positive employee relations, and overseeing local HR processes.Key Responsibilities:Work closely with...

  • Safety Specialist

    4 days ago

    Spencer, United States Radiant Enterprises Full time

    Occupational Safety Specialist - Freelance OpportunityJoin Radiant Enterprises as a Freelance Occupational Safety SpecialistRadiant Enterprises is a leading provider of occupational health and performance management solutions. With over 40 years of experience, we have established ourselves as experts in redesigning work environments to promote the health,...

  • Client Relationship Manager

    2 weeks ago

    Spencer, Iowa, United States Keurig Dr Pepper Inc. Full time

    Position Overview:The Client Relationship Manager at Keurig Dr Pepper Inc. plays a crucial role in enhancing sales through effective account management and strategic merchandising. This position is pivotal in ensuring customer satisfaction and loyalty by focusing on both small and large format clients.Key Responsibilities:1. **Sales Optimization:** Drive the...

  • Senior Civil Engineer

    1 month ago

    Spencer, United States Howard Stein Hudson Full time

    Why Choose HSH: Do you have the desire to be part of THE go-to engineering and planning firm in Massachusetts? Howard Stein Hudson is that firm and we are expanding! HSH is a team of roadway, structural, site/civil, and transportation engineers, planning experts, and community engagement specialists with offices in Boston, Bridgewater, Chelmsford, and...

  • Behavioral Support Specialist

    1 week ago

    Spencer, United States Positive Progression Full time

    Job OverviewBenefits:401(k) planFlexible working hoursPerksOpportunities for career growthAdaptable schedulingAttractive salaryPosition SummaryWe are looking for a Behavioral Support Specialist to enhance our organization. In this capacity, you will perform evaluations, lead one-on-one therapy sessions, and develop tailored treatment strategies. If you...

  • Travel Nurse RN ICU Specialist

    9 hours ago

    Spencer, Iowa, United States Premier Medical Staffing Full time

    Job Title: Travel Nurse RN ICU SpecialistJob Type: Travel NursingLocation: Spencer, IowaJob Description:Job Summary:We are seeking a highly skilled and experienced Travel Nurse RN ICU Specialist to join our team at Premier Medical Staffing. As a Travel Nurse RN ICU Specialist, you will be responsible for providing high-quality patient care in an Intensive...

  • Travel Nurse RN

    9 hours ago

    Spencer, Iowa, United States Ardor Health Solutions Full time

    Job OpportunityArdor Health Solutions is seeking a skilled travel nurse RN ICU specialist to join our team.Job SummaryWe are looking for a highly motivated and experienced ICU nurse to provide high-quality patient care in a dynamic and fast-paced environment.ResponsibilitiesProvide direct patient care to critically ill patients in the ICU settingCollaborate...

  • Lead Civil Engineering Specialist

    1 week ago

    Spencer, Massachusetts, United States Howard Stein Hudson Full time

    Why Join Howard Stein Hudson: Are you eager to contribute to a premier engineering and planning firm in Massachusetts? Howard Stein Hudson is that firm, and we are growing. Our team comprises roadway, structural, site/civil, and transportation engineers, along with planning experts and community engagement specialists, operating from multiple locations. We...

  • Travel Nurse RN

    4 hours ago

    Spencer, Iowa, United States Accountable Healthcare Staffing Full time

    Job DetailsAccountable Healthcare Staffing is seeking a skilled travel nurse RN ICU specialist for a challenging opportunity in a dynamic healthcare environment.Key ResponsibilitiesProvide high-quality patient care in the Intensive Care Unit setting.Collaborate with interdisciplinary teams to develop and implement effective patient care plans.Monitor and...

  • Travel Nurse RN

    9 hours ago

    Spencer, Iowa, United States Source Medical Staffing Full time

    Job Title: Travel Nurse RN - ICU SpecialistJob Summary:Source Medical Staffing is seeking a skilled Travel Nurse RN to join our team as an ICU Specialist. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care in a fast-paced ICU setting.Responsibilities:Provide direct patient...

  • Quality Assurance Specialist

    7 days ago

    Spencer, Wisconsin, United States Land O'Lakes , Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Land O'Lakes, Inc. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our products.Key ResponsibilitiesCollaborate with Operations to ensure a safe and wholesome finished product that meets customer...

  • School Psychologist

    7 days ago

    Spencer, Massachusetts, United States Phaxis Full time

    We are seeking a highly skilled School Psychologist to join our team at Phaxis. As an Educational Specialist, you will play a vital role in supporting the academic and emotional well-being of students in grades K-12.Key Responsibilities:Develop and implement comprehensive assessment and intervention plans to address the diverse needs of students.Collaborate...