Sales Associate

5 days ago

Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time
Job Summary

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

Candidate Profile

Education and Experience

  • Required:
    • High school diploma or GED
    • Proficiency in English
    • Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.
  • Preferred:
    • One-year related experience

Successful Candidates Will Be Willing To:

  • Work at night (occasionally)
  • Must be willing to work weekends and holidays as required by business needs
Job Specific Tasks

Building and Maintaining Customer Base

  • Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
  • Follow up on referrals/leads from owners.
  • Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
  • Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
  • Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
  • Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

  • Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
  • Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
  • Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
  • Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
  • Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
  • Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
  • Practice and continue to develop and improve sales script and presentation.
  • Ensure clear understanding of finance options and present as an approach to ownership.
  • Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
  • Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
  • Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
  • Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Conducting and Managing Business Transactions

  • Assure complete and accurate processing of documents pertaining to sales.
  • Review details of contracts with prospective owners and Owners once they decide on purchase.
  • Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
  • Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
  • Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
  • Complete purchase summary worksheet at end of each sale.
  • Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

Providing Service to Others

  • Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
  • Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

  • Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
  • Demonstrate total understanding of the culture and processes of the organization.
  • Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
  • Participate in formal training sessions offered by management team.
  • Attend daily huddles and regularly scheduled team/manager meetings.
  • Assist in the development and mentoring of other Sales/Membership Executives as requested.
  • Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
  • Perform other duties as assigned.
  • Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

Source: Hospitality Online

  • Sales Associate

    2 months ago

    Truckee, United States Marriott Vacations Worldwide Full time

    JOB SUMMARY Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual...

  • Store Associate>

    2 weeks ago

    Truckee, United States CVS Health Full time

    CVS Health - 11411 DEERFIELD DR [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...

  • Sales Manager

    1 month ago

    Truckee, United States Welk Resort Group Full time

    ** Sales Manager - Tahoe** **Job Category****:** Sales **Requisition Number****:** SALES003575 Showing 1 location **Job Details** **Description** **Purpose:** By adhering to Welk Resorts I-Serve service standards, under the supervision of a Sales Manager, All agents are responsible for selling and offering upgraded ownership packages to current owners and to...

  • Sales Manager

    4 weeks ago

    Truckee, United States Welk Resort Group Full time

    ** Sales Manager - Tahoe** **Job Category****:** Sales **Requisition Number****:** SALES003575 Showing 1 location **Job Details** **Description** **Purpose:** By adhering to Welk Resorts I-Serve service standards, under the supervision of a Sales Manager, All agents are responsible for selling and offering upgraded ownership packages to current owners and to...

  • Assistant Sales Manager

    4 weeks ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Assistant Sales Manager

    2 months ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Assistant Sales Manager

    3 weeks ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Assistant Sales Manager

    2 months ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Assistant Sales Manager

    3 days ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Assistant Sales Manager

    2 weeks ago

    Truckee, United States HV Global Group, Inc. Full time

    Hourly Rate: $22.00 From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about...

  • Golf Shop Associate

    4 weeks ago

    Truckee, United States Martis Camp Full time

    POSITION SUMMARY: The Golf Shop Retail Associate is the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters in the golf shop. Duties associated with this position including constant presence in the golf shop, email, phone and in person communications, retail and merchandising, daily...

  • Golf Shop Associate

    1 month ago

    Truckee, United States Martis Camp Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:  The Golf Shop Retail Associate is the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters in the golf shop.  Duties associated with this position including constant presence in the golf shop, email, phone and in person communications,...

  • Golf Shop Associate

    4 weeks ago

    Truckee, United States Martis Camp Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:  The Golf Shop Retail Associate is the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters in the golf shop.  Duties associated with this position including constant presence in the golf shop, email, phone and in person communications,...

  • Thrift Store Associate

    5 days ago

    Truckee, United States Humane Society of Truckee-Tahoe Full time

    Job DescriptionJob DescriptionSalary: $20-$25The Humane Society of Truckee Tahoe is dedicated to saving and improving the lives of pets through adoptions, community spay/neuter services, and humane education programsHSTT’s Thrift Shop is a nonprofit thrift boutique offering quality second-hand and vintage items to benefit animals being cared for and...

  • Store Associate

    1 month ago

    Truckee, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Equipment Rental Specialist and Customer Service Associate

    2 months ago

    Truckee, United States Ace Hardware Full time

    Job Description Equipment Rental Specialist and Customer Service Associate Opportunity The culture at Mountain Hardware and Sports and Truckee Rents is second to none. We proudly offer stability and growth with generous industry-leading benefits. We have supportive and progressive employee/family programs, professional development and internal promotion...

  • Equipment Rental Specialist and Customer Service Associate

    4 weeks ago

    Truckee, United States Ace Hardware Full time

    Job Description Equipment Rental Specialist and Customer Service Associate Opportunity The culture at Mountain Hardware and Sports and Truckee Rents is second to none. We proudly offer stability and growth with generous industry-leading benefits. We have supportive and progressive employee/family programs, professional development and internal promotion...

  • Trout Creek Supervisor

    1 month ago

    Truckee, United States Tahoe Donner Association Full time

    Tahoe Donner Association is looking for Trout Creek Recreation Center Supervisor to join our operations! The Trout Creek Recreation Center Supervisor will provide supervisory support to the front desk host staff by assisting with needs, fitness classes information, childcare information, enforcing employee policies and standards, providing shift coverage in...

  • Account Manager

    5 days ago

    Truckee, United States Nic Beddoe - State Farm Agent Full time

    Benefits: Competitive salary Paid time off Training & development ROLE DESCRIPTION:As an Account Manager - State Farm Agent Team Member for Nic Beddoe - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer...

  • Account Manager

    4 days ago

    Truckee, United States Nic Beddoe - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryPaid time offTraining & developmentROLE DESCRIPTION:As an Account Manager - State Farm Agent Team Member for Nic Beddoe - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between...