Medical Support Assistant

1 month ago

Altoona, United States Department Of Veterans Affairs Full time
Summary

These positions are located in Altoona Health Administration Services (HAS) at the James E. Van Zandt VA Medical Center or Community Based Outpatient Clinics under its' direction. This is an open continuous announcement. 1st Cut point will be 3 weeks from the date of release with new cut points being every 3 weeks thereafter as positions become available for up to 90 days after closing. Applicants will be referred as vacancies become available.



Duties

The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers. Responsibilities include but not limited to:

  • Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Schedule, cancel, re-schedule patient appointments and/or consults
  • Enter no-show information and monitor appointment requests from multiple electronic sources
  • Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
  • Monitor both inpatient and outpatient appointments in areas of responsibility
  • Verify and update demographics and insurance information when patients check-in for appointments
  • Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
  • Serve as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
  • Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
  • Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
At the GS-5 level, it is at full performance and is expected that MSA's independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes.

Work Schedule: This will be discussed during the interview, multiple schedules are available and will be determined upon selection.
Telework: May be available based upon Medical Center policy.
Virtual: This is not a virtual position. Remote status will be discussed during the interview process.
Functional Statement #00
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

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