Temporary Sales Associate
4 months ago
Retail Job Description
Reports to: Store Manager
Sales Associate
Selling and Service
§ Understands organizational objectives and makes decisions that align with the Company priorities and values
§ Creates personal sales and clienteling strategies in partnership with the management team
§ Meets customer needs through solution-oriented and forward thinking
§ Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
§ Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
§ Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
§ Demonstrates Coach’s Selling and Service expectations at all times
§ Influences customers’ purchase decisions by balancing patience and assertiveness
§ Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
§ Flexes personal selling techniques to contribute to overall store financial results
§ Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
§ Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
§ Works with multiple customers simultaneously and breaks away as appropriate
§ Follows up with customers consistently and genuinely to influence/close the sale
§ Develops product knowledge skills and remains aware of current collections
§ Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
§ Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
§ Sensitive to customers’ needs and tailors approach by reading cues
§ Builds lasting and loyal relationships with customers
§ Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
§ Creates enthusiasm and positivity for a shared vision and mission
§ Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
§ Demonstrates confidence when working with customers
§ Takes initiative; has a high-level of ownership and accountability for individual results
§ Welcomes feedback and adapts behaviors as appropriate
§ Represents Coach as a brand ambassador at all times
§ Is adaptable and flexible to change
§ Maintains a calm and professional demeanor at all times
§ Creates short and long-term strategies to achieve personal metrics and performance goals
§ Utilizes Company tools to keep self-informed
§ Handles and offers solutions to customer issues appropriately and involves a manager when necessary
§ Promotes and endorses a team selling environment
Operations
§ Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
§ Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
§ Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
§ Replenishes inventory on sales floor as needed
§ Processes shipments as needed
Additional Requirements
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal opportunity and affirmative action employer.
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