Barista

Summary of Position:

The Barista is responsible for providing warm, welcoming, genuine, efficient and resourceful service while creating coffee specialty drinks and other bar/beverages, as well as selling food items at the bar and/or in the General Store. 

Essential Functions:

Set up work area, brew coffee, set out food items, restock inventory items as needed.

Maintain supply of products throughout shift.

Greet all guests in friendly and courteous manner, enthusiastically describe available selections, prepare and serve orders.

Input orders into POS

Present check to guest promptly, thank them and invite them to return

Performing check out procedures and complete paper work.

Perform general cleaning tasks

Maintain inventory levels in storage area

Report equipment or guest challenges to supervisor

Assist guests with questions

Other supportive functions as determined by the supervisor.

Other tasks as assigned by the Operations Supervisor/Manager and/or the General Manager.

Qualifications:

Education: High School Diploma or equivalent preferred.

Experience: Prior Barista or bartender experience required.

Certificates or Licenses: Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

Knowledge of basic food and beverage preparations, including service of coffee/bar beverages.

Basic mathematical skills necessary to operate a cash register, make change, total guests checks, count total bank, prepare cash drops, and understand portion size

Ability to remember, recite and promote a variety of menu items

Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.

Ability to memorize and perform our purpose and pillars, HEARTfelt Vision, Values and Standards, AAA Diamond standards, and Mystery shopper standards

Ability to push a hand cart, with a maximum weight of 100 lbs.

Skills in planning and organizing and training

Excellent in verbal, written and interpersonal communication skills

Ability to listen, effectively accomplish task, and speak clearly

Personal Characteristics:

Behaves ethically

Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software.

Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.

High Country Motor Lodge Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness and professionalism. We create Genuine Hospitality, enticing our guests to return again and again. In order to be successful at High Country Motor Lodge, Associates must share both our Purpose and our Pillars. This includes possessing and demonstrating a high level of kindness and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team treat every guest as if they were our only guest. 

Source: Hospitality Online