Banquet Manager

1 month ago

Anaheim, United States The Westin Anaheim Resort Full time

JOB OVERVIEW:

Responsible for the management of all aspects of the Banquets department in accordance with Westin Anaheim Resort standards. Complete responsibility for the service and quality of all banquet and meeting functions. Works well together with the Director of Banquets to manage all banquet positions. Ensure guest satisfaction. Coordinates all aspects of event operations from setup, service, strike and cleaning. Reviews and executes Event Orders for clients' functions. Demonstrates, trains and implements a high level of customer/client service and service standards.

WORK REQUIREMENTS:

Monitors appearance and portions of food served, service of food and beverage served to guests, and coordinates any changes with the culinary staff. Checks room for cleanliness and orders minor repair work as necessary  Monitors business forecast to staffing requirements while maintaining payroll control and overall financial success of banquets department  Performs a variety of administrative duties such as: interviewing applicants, preparing payroll information, monitoring timekeeping systems, implementing marketing plan, forecasting covers and labor costs, analyzing cost and revenue reports to ensure the maximization of profits, ordering of food and general supplies, analyzing overall operations and the coordinating of equipment/supplies acquisition and maintenance  Communicates at all levels of the organization to insure departmental and organizational effectiveness. Schedules and facilitates monthly communication meetings. Maintains positive relationship with the culinary staff and pantry to create teamwork between service and kitchen staff. May provide tours of facilities.  Maintains effective and open communication with service personnel to maintain service standards and meet customer’s expectations. Resolves staff and guest issues with tact and diplomacy. Enforces established guidelines, policies, and union contract of the hotel and performs disciplinary action as necessary  Hires, trains, evaluates, supervises and schedules line staff.  Monitors labor costs and efficiency/effectiveness of staff. Enforces established departmental and hotel policy and procedures and performs disciplinary actions as necessary, initiates and assesses employee development through annual performance appraisals for all subordinate staff to ensure the highest level of professional competence and efficient continuity within those positions  Trains staff, in service etiquette, standards, and conducts meetings to review procedures and polices  Recommends changes in methods or equipment to improve service to the Director of F&B and/or Catering  Researches, develops and recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed  Perform any other duties as assigned by the Director of F&B, Director of Catering   When appropriate and needed, disciplining and creating performance improvement plans for employees.  Maintain proper staffing levels for operating departments.  Schedules staff to business levels and within budget parameters.  Communicate with team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work, policies and procedures and internal controls.  Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.

Other Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.  Oversee the purchasing of all Banquet operating supplies to established par levels.  Coordinates, daily, weekly, monthly meetings with Banquet associates to review status of business, schedules, priority assignments, bookings and all information pertinent to the department operation.  Schedules all banquet staff as required based on business and within budget & productivity assumptions.  Attends all operational meeting to include; BEO Meeting, F&B meetings, etc. as needed or in the absence of the Director  Complete reports, projects and paperwork as assigned on a timely basis.  Prepare and finalize Banquet checks for clients and submit daily for income audit.  Direct and monitor the performance of Banquet associates, ensuring that all procedures are followed; correct any deficiencies with respective personnel. Responsible for organizing & supervising the cleaning and maintenance of all meeting space and banquet equipment. Responsible for achieving Guest Satisfaction (GSS) and Event Satisfaction Survey (ESS) goals. Coordinates with the Director of Catering & Convention Services and team to plan, manage and execute events. Communicate and coordinate the requirements of Group and Catering events with the Banquet and Culinary teams to execute events flawlessly. Communicate and coordinate Banquet Event Order requirements with other hotel departments and insure the smooth execution. Oversee event set-up, coordinate side duties and delivery times of equipment. Coordinate with PSAV for AV setup per the BEO. Coordinate with internal and external stakeholders to ensure smooth planning and execution of events. Responsible for implementation and adherence to all departmental policies and manuals, as related to the Banquet & Catering Department for implementation on the event floor, while ensuring compliance to the same for consistency across all groups. Develop partnerships with all accounts, vendors and internal staff.  Creates and presents enhancement and upsell strategies to Director of Food and Beverage, Catering & Chef to impact revenues.  Oversee the interviewing and training employees; planning, assigning, and directing work; appraising performance, rewarding and counseling employees; addressing employee concerns and resolving problems. Assist in planning and executing special holidays, events and functions. Maintain all back of house areas in a clean and organized manner.  Insure to comply with all pandemic health criteria imposed by City, State and Federal mandates and ordinances. All other duties as required.

    Position Requirements

 Maintain a warm and friendly demeanor at all times Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize daily task list. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Handbook policies. Maintain high standards of personal appearance and grooming, which include wearing name tags. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information.

PHYSICAL REQUIREMENTS:

While performing the duties of this job it will require to:               

Must be able to tolerate temperature changes from hot to cold and cold to hot. Must be able to tolerate noise and vibration and a variety of physical conditions such as proximity to moving mechanical parts, electrical currents, working on scaffolding and high places. Sit, stand, walk, stoop, kneel, crouch throughout the day and crawl occasionally. Frequently use hands for keyboard and arms to reach. Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Ability to push and pull up to 300lbs.

ADDITIONAL JOB REQUIREMENTS:

Required a minimum of three years as a Banquets Manager preferably in a luxury/4 Diamond rated environment. Degree in Hospitality Management or a related field preferred. Exceptional organizational and administrative skills, as well as strong attention to detail Strong knowledge of food/wine and labor costing. Ability to apply creative solutions to practical problems and situations where limited standardization exists. Ability to remain flexible in determining a variety of problem-solving approaches. The employee must have the ability to maintain emotionally healthy composure and professionalism in stressful situations Language: Required to speak, read and write English, with fluency in other languages preferred. Availability; Must be able and flexible to work as required by business demands most specifically nights and weekends and holidays Must have a valid driver’s license

EOE/M/F/D/V/SO

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Source: Hospitality Online

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