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Front Desk Agent

2 months ago

Sacramento, United States Embassy Suites by Hilton Sacramento Riverfront Promenade Full time
Description

Our hotel overlooks the Sacramento River, next to the iconic Tower Bridge. We're within a 10-minute walk of the Old Sacramento Waterfront District and events at the Golden 1 Center. Local art throughout the hotel depicts Sacramento history and life along the river. Our hotel has recently gone through a renovation that is something to see and work in. This is a great entry level position for those looking to break into the hospitality industry. Our property has 242 guest suites with over 9,800 square feet of event space and 11 meeting rooms.

Embassy Suites by Hilton Sacramento overlooking the Sacramento River and located next to the iconic Tower Bridge is looking for a Full-Time Front Desk Agent to join their amazing front desk team 

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve and relay messages to guests. Requirements

    What are we looking for?

    - Minimum 1 year customer service experience required.

    - Full availability to work varying shifts on weekdays, weekends, and holidays required.

    - Previous Front Desk Experience is a huge plus

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

      In addition, we look for the demonstration of the following key attributes:

      • Quality
      • Productivity
      • Dependability
      • Customer Focus
      • Adaptability

        What will it be like to work for Hilton?

        Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

        The Benefits – 

        Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

        Access to your pay when you need it through DailyPay  Medical Insurance Coverage – for you and your family  

        Mental Health Resources 

        Best-in-Class Paid Time Off (PTO) 

        Go Hilton travel discount program 

        Supportive parental leave 

         Matching 401(k) 

        Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 

        Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

        Career growth and development 

        Team Member Resource Groups 

        Recognition and rewards programs 

        *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

        Hourly Rate: The Hourly Rate for this role is $19.00/hr

        Source: Hospitality Online