Project Advisor, Residential Energy

2 months ago

Draper, United States Tesla Full time

Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.

  • Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
  • Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones
  • Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals
  • Manage personal calendar to ensure all follow-up commitments are met
  • Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions
  • Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
  • Interface with internal energy departments to ensure accurate and timely action to customer requests
  • Experience in a fast-paced customer-facing role
  • Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion
  • Strong relationship management skills and the ability to explain complex technical concepts
  • Ability to function autonomously, working independent of a support staff, in a fast-paced environment
  • Be resourceful; identify and utilize all available options to achieve company targets
  • Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
  • Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB)

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