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Service Delivery Specialist

3 months ago

Minneapolis, United States CenterPoint Energy Full time

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Center Point Energy is looking for aService Delivery Specialist tojoin our Team, located in Golden Valley, Minnesota.

You will have the ability to: Inspects the work of subcontractors and service providers engaged in installation, maintenance and service work on HVAC equipment, appliances, and interior piping on customer's premises. As appropriate, negotiates exceptions with customers and subcontractors, adhering to policy and quality service standards.

Essential Functions
  • Performs field evaluations of subcontractors and service provider's performance to provide ongoing feedback to build their capability to appropriately represent CPE. Monitors subcontractor and service provider's communications, training, and skill level to ensure desired performance levels are met.
  • Performs random Quality Assurance inspections to ensure continuous improvement and CPE standards of quality, safety and customer service are upheld.
  • Maintains familiarity with HSP products, features and installation requirements. Serves as a product resource and liaison to subcontractors, service providers and sales reps.
  • Builds and maintains positive relationships with subcontractors and service providers to effectively communicate criteria that outline CPE standards and expectations regarding appliance installation, customer satisfaction initiatives and goals and related service delivery guidelines. Solicits and tracks customer feedback on subcontractor and service provider's performance.
  • Resolves customer satisfaction issues in a timely, cost effective manner which best satisfies the customer, the subcontractor and HSP's margin goals while communicating needed information to the parties involved.
  • Participating in inventory audits as requested and other duties as assigned.
Education Description
  • Requires two years vo-tech course work in HVAC or related trade or coursework in business administration and/or a combination of education and experience providing equivalent knowledge.
Experience
  • Requires three or more years experience in HVAC installation, plumbing and HVAC related services. Customer Service and/or Vendor Relations experience preferred.

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

  • Competitive pay
  • Paid training
  • Benefits eligibility begins on your first day
  • Transit subsidies
  • Flexible work schedule, paid holidays and paid time off
  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
  • Professional growth and development programs including tuition reimbursement
  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time
Posting Start Date: 06/17/2024
Posting End Date: 07/01/2024


This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.