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Key Account Manager

3 months ago


Jacksonville, United States Uptime Solutions LLC Full time

Ready to Elevate Customer Success? Join Us as a Technical Account Manager

What You’ll Do:

  • Forge Strong Connections: Build and nurture lasting relationships with key customers, understanding their business needs and aligning our solutions to meet them.
  • Personalize the Experience: Tailor our offerings to meet each client’s unique needs, ensuring our solutions are perfectly aligned with their goals.
  • Collaborate for Success: Work closely with sales and product teams to identify growth opportunities, ensuring our clients are always ahead of the curve.
  • Champion the Customer: Be the voice of the customer within our company, advocating for their needs and helping drive product enhancements that deliver even more value.

What You’ll Bring:

  • Technical Savvy: You have a strong grasp of technology and can easily translate complex ideas into clear, actionable insights.
  • Relationship Builder: You’re a natural at building rapport and trust with clients, making them feel valued and supported at every turn.
  • Clear Communicator: You can explain technical concepts in a way that’s easy to understand, whether you’re speaking to engineers or executives.
  • Solutions-Oriented: You love a good challenge and are quick to come up with creative, effective solutions that meet customer needs.
  • Team Collaborator: You thrive in a team environment, working well with others to achieve shared goals and drive success.

Why You’ll Love Working Here:

  • Cutting-Edge Innovation: Work with the latest technology and be part of a team that’s always pushing the boundaries of what’s possible.
  • Impactful Work: See the direct impact of your efforts as you help customers achieve their goals and drive real business results.
  • Career Growth: We’re committed to your professional development, offering plenty of opportunities to learn, grow, and advance.
  • Collaborative Culture: Join a supportive, energetic team that values collaboration and celebrates success together.
  • Customer-First Mentality: Be part of a company that truly puts customers at the heart of everything we do.

Excited to Join? If you’re ready to take your career to the next level and help our customers succeed with cutting-edge solutions, we want to hear from you Apply today and let’s make a difference together

Position Summary

Working closely with the Chief Commercial Officer, the Technical Account Manager will serve as the primary point of contact for assigned customers. This role involves building and maintaining strong relationships with customers, understanding their needs, and working internally to ensure these needs are met.

Essential Duties and Responsibilities

  • Develop and maintain strong relationships with customers
  • Manage current key customer relationships and work cross-functionally within UpTime to ensure customer satisfaction, high performance, demonstrated ROI, and organic growth
  • Ensure optimal facility-level experience, including training, onboarding, hardware and IoT issues, and technical problem resolution
  • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs
  • Demonstrate product or services features and benefits to meet the customers needs
  • Maintain communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest
  • Establish post-implementation adoption activities to closely monitor the success and demonstrated ROI of customer initiatives
  • Maintains records of sales activities in CRM including calls, contacts, orders, opportunities, lost business, and any customer or vendor relationship notes
  • Provides periodic territory sales forecasts
  • Performs other duties as assigned

Qualifications

The requirements below are representative of the knowledge, skills, and abilities required to perform the job well:

  • Knowledge and experience in industrial equipment sales, reliability, maintenance operations, or vibration analysis, with at least 3+ years in a customer facing capacity. Technical proficiency in the field of vibration analysis, reliability, or industrial equipment
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to communicate complex technical data to a non-technical person in a concise, clear, and easily understood manner.
  • Willing to go the extra mile, strong work ethic, self-directed and resourceful. Results oriented.
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Acts with a sense of urgency. Ability to function well in a high-paced and at times stressful environment
  • Highly proficient with Microsoft Suite (Teams, SharePoint, Word, Excel, PowerPoint); familiarity with SmartSheets is a plus
  • Familiarity with HubSpot CRM is a plus
  • This role requires frequent daily and overnight travel

Salary and Benefits

  • Compensation commensurate with experience
  • Medical, Dental, Vision, Life and Disability insurance
  • Retirement plan with company match
  • Paid time off (PTO)

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) 3% Match
  • 401(k) matching
  • Cell phone reimbursement
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Sales: 3 years (Required)

Ability to Commute:

  • Jacksonville, FL 32216 (Required)

Ability to Relocate:

  • Jacksonville, FL 32216: Relocate before starting work (Required)

Work Location: In person