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Principal Fraud Services Consultant

3 months ago

Riverwoods, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Job Overview
Responsible for providing fraud support to internal and external partners and customers. Communicates the company's fraud service offerings and provides training and setup of fraud applications. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
What You'll Do
As a Principal Fraud Specialist Consultant, you will be at the forefront of protecting the integrity and security of financial transactions. Your role leading efforts in analyzing fraud incidents and working towards mitigation of fraudulent activities within the payment ecosystem. You will work closely with various teams and stakeholders both internally and externally.
Responsibilities will include:
• Lead efforts to support delivery of strategic business objectives.
• Manage implementation of fraud products and programs.
• Develop and oversee consultation and training services related to fraud incidents, programs, products, or trends for internal and external stakeholders.
• Collect, build, and manage storage of artifacts associated with work.
• Write and oversee construction of technical documents associated to training, incidents, and others as required.
• Manage process and assignments associated to alerts from fraud detection systems.
• Utilization of fraud detection tools and technology.
• Support identification of emerging threats, fraud prevention tactics, and training methods.
• Supports process improvement initiatives and remediation of audit findings.
• Manages the setup, configuration, and updates of customer portfolios in fraud applications. Tests user interfaces for functionality after system enhancements have been implemented. Ensures updates do not impact on the customer experience.
• Coordinates with other departments such as Products to manage team project workflow. Acts as subject matter expert on lean processes.
• Stay updated and current with regulatory requirements.
• Represent Discover at industry events.
• Support leadership functions as designated.
Qualifications You'll Need
The Basics
• Bachelor's degree in Business Administration and Management, Management Information Systems, or related.
• 6+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management or related
• In Lieu of a degree, 8+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management or related
Bonus Points If You Have
• Master's Degree in Business Administration and Management, Management Information Systems, or related.
• Certified Financial Crimes Investigator (CFCI)
• Experience with SnowFlake or SQL program language
• Advanced application and use of Microsoft Office Products (Word, Excel, SharePoint, PowerPoint).
What are you waiting for? Apply today
And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer ( EEO is the law ). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
Application Deadline:
The application window for this position is anticipated to close on Aug-18-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.