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Medical Support Assistant
4 months ago
RECRUITMENT INCENTIVE IS AUTHORIZED FOR HIGHLY QUALIFIED CANDIDATES.
The Medical Support Assistant (MSA) is under the direct supervision of the Assistant Chief, VA Care in the Community (CITC) and is responsible for administratively supporting the CITC Program. The MSA will perform work in conformance with all directives; including CBO, CITC guidelines, local policies and procedures.
Duties
Major duties include (but not limited to):
- Follows both oral and written instructions and/or directives as given by the management.
- Contribute and assist in attaining Community Care's goals; to include quality management.
- Update Veteran information by telephone and written correspondence.
- Assist in training new employees helping to ensures completion of orientation/training checklist.
- Complete daily assigned work within time frame given by CITC management.
- Conduct reviews and reports as assigned in relation to Community Care activities.
- Provide technical information and assistance concerning entitlement to CITC medical benefits, as well as information related to policies and procedures of the various CITC Services Programs.
- Maintain all tracking logs as required.
- Input data in individual tracking logs, VA systems and third-party payor systems accurately.
- Collaborates with the external and internal vendor's and employees to facilitate prompt Veteran transfer of care between private facilities and the VA.
- Schedules appointment information into the VA's scheduling system.
- Follow procedures to obtain medical records and documentation as outlines per VA policy.
- Maintains appropriate spreadsheets and reports for tracking and productivity purposes to meet performance measures.
- Utilize correct correspondence, including various forms, letters, and reports.
- Review accuracy of all authorizations, consult information, and scanned medical records.
- Identify a process improvement or implement a process improvement with managements approval.
- Demonstrate thorough knowledge and proficiency in the use of assigned computer programs.
- Coordinate with clinical staff for approval/disapproval of CITC outpatient medical care.
- Respond to email and phone messages on a direct line and a customer service line.
- Participate in team huddles, team meetings and independently follow up on team huddles by sharing information and collaborating with the team to ensure Veterans receive timely care.
- Other duties as assigned.
Work Schedule: 40 hours per week. Tours will vary and will be discussed during the interview process
Telework: Not available
Virtual: This is not a virtual position.
Recruitment Incentive: Authorized for highly qualified candidates.
Functional Statement #/ Position Title: 000000/Medical Support Assistant
**This occupational series is eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates. Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.**
PLEASE NOTE: ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL SEPTEMBER 30, 2024, WE WILL BEGIN SCREENING APPLICANTS ON NOVEMBER 17, 2023. WE WILL DO SUBSEQUENT SCREENINGS UP UNTIL THE ANNOUNCEMENT CLOSES AS NEW VACANCIES BECOME AVAILABLE
