ServiceNow Business Analysts

3 weeks ago


Plano, United States ProNxt Consulting Full time
  • Location: Plano, TX (Hybrid)
  • Collect, clarify, analyze, and translate business requirements into documentation and conceptual designs from which ServiceNow solutions are developed.
  • Develop a thorough understanding of requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements.
  • Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statements, including documenting workflows.
  • Write stories, with acceptance criteria and functional testing procedures, in accordance with agile best practice guidelines.
  • Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
  • Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
  • 3+ years' experience with ServiceNow in an analyst role, ServiceNow System Administrator Certification (CSA) a plus


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