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Field Operations Specialist

3 months ago

South Saint Paul, United States Renewal by Andersen Full time
Description & Requirements

Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes. Want to join our team?


We are looking to hire a Field Operation Specialist that will be responsible for training, supporting and ensuring all Installation and Service procedures throughout the national RbA network. In addition to collaborating with a broad cross-section of RbA departments and business associates including retail affiliate management, product development, factory quality, installation crews, install project managers, tech measures, service technicians and external contractors. Additionally, data analysis and knowledge development which focus on identifying and prioritizing product quality improvement needs and network process efficiencies are central to the role.


PRIMARY RESPONSIBILITIES:

  • Participate, commercialize and lead in the development and facilitation of training programs and workshops for operation, Tech measure, Install project management, installation, service and administrative leaders and technicians to improve their process and efficiencies.
  • Develop and commercialize through training, pro -tip videos, workshops & webinars educational materials to foster self-sufficiency through "The Link and "RenewU" to support technical application training.
  • Develop a field operations service/resolution program through Field operations that will drive affiliated accountability and improve and standardize the field operations team process.
  • Measure, drive and communicate efficiencies around remake, backlog, first time through, NPS excellence and first time through service through business intelligence, rbi, Medallia and rForce.
  • Builds cooperative relationships with Renewal business units, field operations, manufacturing, RD&I, engineering, IT and retail locations from a customer focused and installation/service perspective.
  • Partner with Regional Affiliate Management Teams to evaluate retail operations performance regarding Renewal retail agreements, policies, processes and standards linked to installation, product quality, signature service and customer service.
  • Work directly with RbA retailers and homeowners to resolve installation/service process issues, in a measurable timeline in order to ensure a positive customer experience.
  • Other duties as assigned by supervisor.

QUALIFICATIONS:

  • Bachelor's degree in business or related field or 6 - 8 yeas of business operations experience.
  • Continuous improvement process management skills.
  • Problem solving ability to find solutions and execute resolutions with guidance.
  • Audit experience and or project management experience.
  • Strong communication skills.
  • Excellent computer skills including MS office.
  • Travel up to 25% of time.

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.


As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development & tuition reimbursement opportunities
  • A culture that supports work-life balance
  • An environment where collaboration is key
  • Volunteer opportunities - on company time
  • Environmentally conscious business decisions
  • 12,000 employees and career opportunities nationwide

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City: Cottage Grove, MN