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Restaurant Server

4 months ago


Atlanta, United States Embassy Suites by Hilton Atlanta Galleria Full time

POSITION PURPOSE: 

Serves meals to guests in dining establishment - Eterie

ESSENTIAL FUNCTIONS: 

Presents menu, answers questions, and makes suggestions regarding food and service. Provides beverage service within 3 minutes from time guest was seated. Writes order on check or memorizes it within 3 minutes from time seated. Relays order to kitchen and serves courses from kitchen and service bars. Garnishes and decorates dishes preparatory to serving. Serves guests meals within the 20 minute time period. Completes a check back within 2 minutes after guests receive meal. Team Member makes every effort to obtain guests name and use it during the meal. Observes guests to respond to any additional requests and to determine when meal has been completed. Totals bill and accepts payment. Team Member is in full uniform (including name tag) at all times. Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined.. Clears and resets tables at conclusion of each course and completely resets table when guest departs. When approached with a problem, team member will empower himself/herself at all times to assist guest in resolving the problem. Team Member will become a resident expert on in-house information along with local information to assist guest when questioned.  Completion of all opening, running (during service time), and closing side work assigned each shift. Assist co-workers when needed throughout the shift. Requests identification from customers when legal age is questioned. Use of proper serving procedures as outlined in the certification/training program. Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education: 

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Experience: 

One to three months related experience and/or training.Benefits

Comprehensive Benefits Package (medical, dental, vision and more) Holidays Vacations/Sick/Personal Days 401(k) - Employer Match Hotel and F&B Discounts Career Development/Training Opportunities/Growth

Source: Hospitality Online