Solution Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Solution Consultant will serve as the clinical domain expert for Radiology and/or Cardiology, with the priority to help win the clinical vote during sales situations. This role will focus primarily on sales and pre-sales activities by providing details and comprehensive clinical support including, in-depth demonstrations of all components of the Cardiology, Conserus and Radiology product lines. From time-to-time, the role will serve as a clinical expert, supporting Product Management, R&D and Product Marketing. In addition, it is expected that this role will be able to provide a basic level of knowledge, demonstrations, presentation and understanding of any and all other components of the imaging and workflow solutions.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide presentations and demonstrations to customers and prospects of our products after thorough discovery incorporating value statements and benefits to Physicians, Administrators, Clinical Staff and C-Level Executives
• Provide staffing and participation in product areas for tradeshows and product fairs
• Strategize with the Sales Team on a strategy to win
• Provide training to sales both initial and on-going to include product feature, architecture, presentation skills, workflow and demonstrations. To assist sales with demonstrating solution independently at a high level
• Provide consulting services to prospective customers at sales executive request that would include organizing, interviewing, preparing, and presenting a clinical, financial and technical assessment and recommendations
• Act as subject matter expert for radiology and/or cardiology domain including clinical, architectural, workflow and operational questions as they arise during the sales process. Must maintain industry knowledge and issues relating to changes in healthcare and technology
• Build and maintain an image and report library that will be used as the dataset for the demonstration database. This will include clinical functional review of new features and releases
• Collect, prioritize and deliver to product management, customer enhancements and issues lists from data collected during pre-sales and sales activities
• Extensive travel up to 60%
• Work indoors in various clinical and non-clinical environments - limited but potential exposure to bio and radiological hazards
• Requires ability to stand for long periods of time, with occasional lifting of computers and monitors up to 50 lbs
• Employee will be provided with vision and guidance on the priority of tasks to be done, but it is expected that the employee will be a self-starter, able to take vision-level direction, and determine strategies while working with the sales reps to help win the clinical vote
• Work in a team environment with other IWS solution consultants, demonstration support engineers, sales executives, systems engineering, product management and R&D
• Employee is expected to have excellent communication and presentation skills, with the ability to listen to the problems that customers face, and have the confidence to propose solutions
• The job duties of the position include but are not limited to:
  • Providing Enterprise Imaging (EI) product and solution demonstrations
  • Remotely
  • At customer sites
  • Trade shows & conferences
  • Proof of concepts (POCs)
  • Covering mainly the United States and Canada. Occasional trips to the United Kingdom or Ireland
• Supporting (request for proposal) RFP documentation and responses
• Management of demonstration patient and data sets
• Management of demonstration systems and hardware
• Customer information collection to include current systems, interfaces, and metrics
• Customer business and clinical workflow observation
• Customer and internal team training events
• Customer community education events
• Customer consultation and health check services
• Be a subject matter expert (SME) for products and solutions along with 3rd party applications

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of clinical experience and education in at least one of the following:
  • Nursing
  • Cardiovascular (Invasive and/or Non-invasive)
  • Radiology and/or Nuclear Medicine
• Intermediate level of proficiency with Microsoft Office products
• Ability to travel up to 55-60% of the time

Preferred Qualifications:

• Clinical radiology (Xray, CT, MR, US, NM) or cardiology (invasive, noninvasive, experience, interventional)
• Advanced visualization or 3D experience
• Picture Archiving Communication Systems (PACS) and/or Enterprise Imaging (EI) experience
• Radiology Information System (RIS) experience or administration
• PACS Administration experience
• Clinical IT to include: interfaces, DICOM, HL&, FHIR, EMR/HER
• 5+ years' experience with PACS system (Cardiology and/or Radiology) in a hospital or vendor is preferred
• Experience and knowledge of clinical IT and interfaces is preferred

Soft Skills:

• Excellent communication, presentation and interpersonal skills
• Problem solving and conflict resolution skills
• In-depth product and subject domain knowledge
• Strong analytical and troubleshooting skills
• In-depth knowledge of healthcare trends and industry standards

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $88,000 to $173,200 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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