Manager Franchise Performance

3 weeks ago

Austin, United States Franchise World Headquarters, LLC Full time
Manager Franchise Performance - Austin, TX Austin, TX, USA Req #1298 Thursday, April 18, 2024

We are Subway Headquarters A dedicated team of professionals supporting thousands of franchisees around the globe.

Manager Franchise Performance

Region: Austin, TX

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.


Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.


About the Role:
We have an exciting opportunity to support our North America team as a Manager, Franchise Performance based in Austin, TX. The Manager, Franchise Performance supports the team with strategic business direction and alignment in order to influence Subway franchise owners in maximizing profitability of their portfolio and help to align store operating procedures to Subway's brand standards. This role will communicate the expected performance level of the locations and franchisees within their assigned area in relation to the company's KPIs and metrics. They will implement business growth by identifying potential operational opportunities for improvement and provide training to strengthen locations. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

  • Provide operational and food safety guidance and education during restaurant visits: Consistently evaluate SUBWAY restaurants using the PBE model on quarterly basis.
  • Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve, if needed during coaching sessions.
  • Evaluate how the restaurant is performing compared to SUBWAY policies and procedures, analyze sales and cost data and provide specific customized direction to improve in these areas.
  • Review franchisees portfolio and have regularly scheduled business reviews to see growth potential and areas of opportunity.
  • Coach and counsel franchisees to reach individual store and territory goals.
  • Provide guidance to franchisees to grow their business both within the local community in store and though online sales and delivery.
  • Build Territory Relations by visiting all assigned restaurants at least quarterly depending on performance level, communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications.
  • Gains respect from franchisees to be recognized as an asset to the business and leader in the field.
  • Assist Territory Director and shared services team with site reviews by conducting three day parts of customer intercepts for all reviews within assigned area
  • Provide direction and proficiency to franchisees and staff with regard to New Store Openings & Transfer Training Hours

Qualifications:

  • Bachelor's Degree in Business, Communications, Business Analysis or equivalent field related experience, preferred.
  • 3+ years of restaurant experience preferred.
  • The ability to learn technology initiatives and cascade this knowledge to others.
  • Excellent written and verbal communication, ability to problem solve and business analysis skills.
  • High degree of detail orientation and ability to work within a team, hands on approach during in restaurant visits.
  • Must also be able to work autonomously and be professional.
  • Able to multi-task, prioritize workload and comfortable working within a fast-paced environment.
  • Strong communication skills, detail oriented
  • Interpersonal, relationship-building and networking skills with a self-motivated attitude to work.

What do we Offer?

  • Insurance Plans (Medical/Dental/Vision/Life)
  • 401K
  • Competitive Bonus
  • Mobility Allowance
  • Tuition Reimbursement
  • Company Holidays
  • Employee Resource Groups
  • Volunteering time
  • Many More.....


The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Other details
  • Job Family SMO- Field
  • Pay Type Salary
  • Austin, TX, USA
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