Patient Access Liaison, TEPEZZA, Cleveland, OH
1 month ago
Join Amgens Mission of Serving Patients
At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.
Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.
Patient Access Liaison - TEPEZZA - Rare Disease
Live
What you will do
Lets do this. Lets change the world. The Patient Access Liaison is a field-based position that will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their non-medical, logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and proven work history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources care, and outcomes.
Secure written or electronic HIPAA for patients in the assigned geographyDevelop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connectionsAssess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patients family and team of healthcare providers to empower the patient to become their own advocateEducate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication accessProvide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and neededProvide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirementsProvide access and reimbursement education based on the enrolled patients TEPEZZA benefits to physician offices and sites of careoEducate the physician office and/or SOC on TEPEZZA coverage based on the patients benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication accessInvestigate access challenges pre and post-infusionPartner with Safety and PV and report AEs and product complaints through medical information.Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendorsAdhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirementsWin
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree AND 2 years of Sales/ Account Management OR direct patient care experience
Or
Master's degree AND 4 years of Sales/ Account Management OR direct patient care experience
Or
Bachelor's degree or AND 6 years of Sales/Account Management OR direct patient care experience
Preferred Qualifications:
Scientific background and ability to learn product and disease information. Nursing or other clinical background preferred. Orphan or Rare disease experience. Familiarity with HIPAA guidelines and FDA requirements. Familiarity with and Adherence to internal and OIG Compliance guidelines a must Ability to handle difficult patient cases and resolve hurdles. Ability to work in team environment and manage communication with case Liaisons and sales reps. Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. Strong analytical skills and ability to report on meaningful activity in the region. Proficient in Microsoft Office. Professional, proactive demeanor. Strong interpersonal skills. Excellent written and verbal communication skills. Potential for up to 50% travel, including some overnight and weekend commitments.Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans and bi-annual company-wide shutdowns Flexible work models, including remote work arrangements, where possibleApply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.comApplication deadline
External/Internal postings:
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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