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Customer Care Representative

3 months ago

Cherry Valley, United States Spherion Full time
Spherion is looking to hire a Customer Care Representative for a local company with an excellent reputation in Cherry Valley, IL The Customer Care Representative will arrange dates and times for on-site testing services with customers.

Highlights:
- Temp-to-hire program
- $20/hr starting pay
- Benefits upon permanent hire include major medical, dental, vision, and short-term disability insurance, PTO, holiday pay, and more
- Schedule: 100% onsite, Monday-Friday, 7:30 AM - 4:00 PM

Responsibilities:
- Initiate and maintain contact with customers to determine dates, times, and range of on-site services
- Enter and update client-specific information in the computer system
- Create monthly schedules for testing units based on client needs and resource availability
- Ensure schedules allow service technicians to comply with Department of Transportation Hours of Service regulations
- Prepare and map service routes
- Serve as a point of contact between customers and company technicians

Working hours: 7:30 AM - 4:00 PM

Skills:
- Ability to communicate effectively in both verbal and written form
- Deadline and detail-oriented
- Ability to work well in teams

Education:
High School

Experience:
1-4 years

Qualifications:
- 1 or more years of experience in phone customer service
- Working knowledge of Windows software, internet, spreadsheet, Word, and Contact Management systems
- Excellent typing skills

Apply for the Customer Care Representative role today



Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Initiate and maintain contact with customers to determine dates, times, and range of on-site services- Enter and update client-specific information in the computer system- Create monthly schedules for testing units based on client needs and resource availability- Ensure schedules allow service technicians to comply with Department of Transportation Hours of Service regulations- Prepare and map service routes- Serve as a point of contact between customers and company technicians

experience

1-4 years

skills

- Ability to communicate effectively in both verbal and written form- Deadline and detail-oriented- Ability to work well in teams

qualifications

- 1 or more years of experience in phone customer service- Working knowledge of Windows software, internet, spreadsheet, Word, and Contact Management systems- Excellent typing skills

education

High School