Operations Research Analyst

4 weeks ago


Alexandria, United States Department Of Defense Education Activity Full time

Maximize opportunities for the organization’s utilization of best practices in the management and operation of digital government solutions.
Apply analytical and evaluative methods and techniques to issues concerning the effectiveness of web operations.
Identify methods and practices for mining user information from a variety of resources, including web site traffic statistics, web logs, usability testing data, call center inquiries, on-line surveys, focus groups, etc.
Conduct data gathering projects to assess user characteristics, requirements, needs, goals, and opportunities related to programs in the digital space.
Provide comprehensive support with web analytics, to include analysis of web site usability data, usage of third-party reports on web traffic, and other web analytics such as customer satisfaction data.
Collaborate with stakeholders to implement test findings to optimize the user experience.
Conduct qualitative and quantitative user research to gather insights into stakeholder needs, behaviors, and motivations, as well as support web operations and strategy development.
Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.



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