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Guest Services Supervisor | Part-Time | Moody Center
2 months ago
Overview
Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desires a leadership role.
Position Details :
- Part-time position
- Shifts include nights, weekends, and holidays
This role pays an hourly rate of $20.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until September 19, 2024
Responsibilities
- Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
- Facilitate employee briefings pre and post event
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
- Process opening and closing paperwork
- Understand, retain, and communicate safety and security measures
- Engage with team members and guests in a positive and effective manner
- Identify opportunities to create memorable experiences for team members and guests
- Proactively welcome guests and assist with questions and requests
- Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
- Provide accurate facility information with excellent customer service to guests
- Provide critical and positive feedback to team members
- Respond to and/or escalate guest complaints, concerns, and compliments
- Reports any suspicious activity to supervisors and/or management
- Other duties as assigned
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- 75% event availability commitment for April through July and 65% event availability commitment for August through December, event requirement is subject to change with notice
- Minimum 2 years experience in any supervisory and/or leadership role
- Experience in a customer service-based industry is required
- Experience in a collaborative team environment is required
- Strong verbal and written communication skills
- The ability to function independently in a fast paced, high-pressure environment
- The ability to work flexible schedule including long hours, nights, weekends, and holidays
- Ability to motivate, encourage and recognize exceptional performance
- Previous experience within a sports, entertainment, or related field is preferred
Working Conditions
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
