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Associate Claims Administrator

1 month ago

Greensboro, United States Ascensus Full time

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary:  Performs administrative functions related to supporting the administration of claims for all insurance products supported by Newport

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Provides daily administrative support to the insurance claims team.
  • Opens, sorts and distributes incoming mail.  Posts outgoing departmental mail as needed, prepares courier packages and transmit faxes/scans as appropriate.
  • Researches and collects information and material as required from various sources and follows up to ensure that all data is provided.
  • Updates records, files and computer databases as needed.
  • Provides assistance to departmental management for projects as needed.
  • Assists in the preparation of presentations and related materials and correspondence. 
  • Compiles documentation, files appropriate paperwork and maintains records related to a variety of company and client information, questionnaires, policies, licenses, notifications, reports, expenses, and various other documents or activities, as required.
  • Enters related information from death certificates into a central database, oversees the submission of death claims to carriers coordinating with client service team and accounting services. 
  • Monitors receipt of carrier responses and prepares distribution of information as approved by policy administrators to be mailed to client as well as maintains and updates current claims activity in central database.
  • Assists Carrier Analysts, Client Services, AML for Broker Dealer, Office Administrator as needed
  • Assists in special project needs as they relate to claims administrative services.
  • Interacts professionally with clients, team members and other departments
  • Works as a self-starter and completes work in a fast-paced, demanding environment under tight deadlines
  • Focuses on learning in everyday activities and events
  • Collaborates with and openly shares knowledge with colleagues
  • Regular, reliable, and punctual attendance.

Management Responsibilities (none)

Required Education, Experience and Certificates, Licenses, Registrations

  • 2-5 years of related experience and/or equivalent combination of education and experience
  • Strong MS Office skills to include Word, PowerPoint, and Excel

Preferred (but not required) education or skills for this role are

  • Bachelor's degree or equivalent work experience

Competencies

  • Diplomatic
  • Creative Problem Solver
  • Integrity
  • Resourceful
  • Team Player
  • Client Oriented
  • Utilizes Sound Judgment
  • Thorough
  • Results Driven
  • Time Management
  • Attention to Detail
  • Organization and Planning

Travel: Up to 5%.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

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