Night Auditor

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

This position will perform Night Auditor, Front Desk Attendant, and Switchboard Operator responsibilities including greeting, registering, and orienting guests to The Hotel Hershey as well as responsible for conducting the nightly audit process.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greeting guests upon their arrival

• Registering guests and confirming room rates

• Providing information about the Hotel and other attractions within the company and the surrounding area

• Answering telephones / Wake-up calls

• Handling guest questions and concerns

• Auditing guest room charges

• Balancing nightly credit card transactions

• Receiving payments on accounts

• Balancing all daily postings and activities

• Preparing daily Managers' Report

• Performing other duties as assigned   

Qualifications:

• Must be at least 18 years of age or older

• Must have valid driver's license

• High School Degree or equivalent

• Minimum of 1 year experience in guest customer service

Knowledge, Skills, and Abilities:

• Proven guest relations, problem solving, and organizational skills

• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy

Job Demands:

• Physical requirements include standing (up to 100% of the shift), finger dexterity, good hearing, performing detailed work at close distances and communicating verbally.

• Professional image representative of company image

• This position is responsible to work a variety of shifts based on operational demand. During the week, shifts will primarily be 11 PM to 7 AM. Weekends and holidays included.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.