Information Technology Specialist

2 weeks ago


Washington, United States Non-Departmental Agency Full time
Summary

This is a Pathways Recent Graduate position. The Recent Graduate (RG) will receive on-the-job training as required to support the assignment area. The incumbent will serve as an entry level Information Technology Specialist (Customer Support), providing assistance and support for IT assignments and projects relative to the delivery of customer support services. Performs routine and recurring assignments in identifying and resolving recurring and routine issues and problems as they arise.



Duties

Duties include, but are limited to the following: 

  • diagnose and resolve recurring problems in response to customer reported IT incidents;
  • report, respond to, and resolve customer IT requests;
  • update and maintain problem tracking/ticketing systems to track and identify customer needs;
  • installs configures and test software on customer workstations;
  • install, configure, upgrade, and troubleshoot hardware and software components;
  • present formal and informal training, guidance, and assistance to customers;
  • provide routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance;
  • participate in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services;

NOTE: This position has a minimum onsite presence of 3 days per week. This requirement may be modified during the training period.



  • Washington, Washington, D.C., United States Department Of The Treasury Full time

    Summary This position is located at Departmental Offices,Management CFO- Info Systems and CIO. As an Information Technology Specialist (APPSW), you will beEvaluating new application software technologies for evolving, important missions. Analyzing and refining unique or experimental software requirements. Writing and maintaining program documentation. ...


  • Washington, Washington, D.C., United States Court Services And Offender Supervision Agency For Dc Full time

    Summary The Office of Information Technology is recruiting for an Information Technology Specialist (Applications Software Developer), GS As an IT Specialist, you will be a member of a dynamic team of IT professionals working on potential return in technology investment for internal systems and for PSA interface with external systems.Bargaining Unit Status...


  • Washington, Washington, D.C., United States Department Of State Full time

    Summary This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 U.S.C. 3327 and 3330 and 5 CFR 330. These positions are to be filled under the OPM Government-Wide Direct Hire Authority for Information Technology Specialist (Information Security) Positions. Under this recruitment procedure, applications will be accepted...


  • Washington, Washington, D.C., United States Department Of The Treasury Full time

    Summary This position is located at Departmental Offices,Management CFO- Info Systems and CIO. As an Information Technology Specialist (INFOSEC), you will serve as a member of the Treasury Shared Services Security Operations Center (TSSSOC) team as an expert in cybersecurity practices. Duties As an Information Technology Specialist (INFOSEC), you...


  • Washington, Washington, D.C., United States Department Of Energy Full time

    Summary This position is part of the Department of Energy (DOE), Office of Intelligence and Counterintelligence. As an Information Technology Specialist, you will support the DOE Counterintelligence (CI) mission, you will provide information technology (IT) expertise to DOE CI mission activities, including investigations, awareness, analysis, insider...


  • Washington, Washington, D.C., United States Department Of State Full time

    Summary This position is located in the Information Technology Division, Office of Audits (AUD/IT), Office of the Inspector General (OIG), of the U.S. Department of State (Department). The OIG has statutory oversight responsibility covering the Department and the U.S. Agency for Global Media (USAGM). Oversight responsibility includes conducting and...


  • Washington, Washington, D.C., United States Department Of Veterans Affairs Full time

    Summary OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices...


  • Washington, Washington, D.C., United States Department Of Energy Full time

    Summary DOE offers you the chance to be part of the clean energy revolution and make a difference in the fight against the climate crisis. Join the DOE Clean Energy CorpsThe Office of Clean Energy Demonstrations (OCED) was established in December 2021 as part of the Bipartisan Infrastructure Law to accelerate clean energy technologies from the lab to market...


  • Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary This position is located in the Infrastructure Branch of the Office of the Chief Information Officer (OCIO).The incumbent serves as a System Administrator ensuring information security and reports to the Supervisor of the Server Section, Infrastructure Branch.The incumbent will also be responsible for maintaining & securing our Exchange 365...


  • Washington, United States Office Of Intelligence And Analysis Full time

    As a Information Technology Specialist, GS-2210-13, your typical work assignments may include: The incumbent is responsible for supporting ongoing IT projects and programs that have a significant impact on the delivery of National Security and Intelligence Systems. Implement changes in response to changes in intelligence customer requirements. Resolves...


  • Washington, Washington, D.C., United States Office Of Intelligence And Analysis Full time

    As a Information Technology Specialist, GS , your typical work assignments may include:The incumbent is responsible for supporting ongoing IT projects and programs that have a significant impact on the delivery of National Security and Intelligence Systems. Implement changes in response to changes in intelligence customer requirements. Resolves issues...


  • Washington, United States Department Of The Treasury Full time

    Summary This position is located at Departmental Offices,Management CFO- Info Systems and CIO. As an Information Technology Specialist (INFOSEC), you will serve as a member of the Treasury Shared Services Security Operations Center (TSSSOC) team as an expert in cybersecurity practices. ...


  • Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary This is a Pathways Recent Graduate position. The Recent Graduate (RG) will receive on-the-job training as required to support the assignment area. The incumbent will serve as an entry level Information Technology Specialist (Customer Support), providing assistance and support for IT assignments and projects relative to the delivery of customer...


  • Washington, United States Department Of State Full time

    Summary This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 U.S.C. 3327 and 3330 and 5 CFR 330. These positions are to be filled under the OPM Government-Wide Direct Hire Authority for Information Technology Specialist (Information...


  • Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in Office of Education Technology (OET), Office of the Secretary for Education, Smithsonian Institution. The Office of Education Technology (OET) operates education programs that reach out to...


  • Washington, United States National Labor Relations Board (NLRB) Full time

    **Summary** This position is located in the Infrastructure Branch of the Office of the Chief Information Officer (OCIO). The incumbent serves as a System Administrator ensuring information security and reports to the Supervisor of the Server Section, Infrastructure Branch. **Duties** As a Information Technology Specialist (INFOSEC) GS-2210-14, your...


  • Washington, United States Non-Departmental Agency Full time

    Summary This position is located in the Infrastructure Branch of the Office of the Chief Information Officer (OCIO). The incumbent serves as a System Administrator ensuring information security and reports to the Supervisor of the Server Section, Infrastructure Branch. The incumbent...


  • Washington, United States Non-Departmental Agency Full time

    Summary The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in Office of Education Technology (OET), Office of the Secretary for Education, Smithsonian Institution. The Office of...


  • Washington, United States Administrative Office of the U.S. Courts Full time

    Main content Job Details for Information Technology Specialist (Enterprise Architecture) Court Name/Organization: Administrative Office of the U.S. Courts


  • Washington, United States Administrative Office of the U.S. Courts Full time

    Main content Job Details for Information Technology Specialist (Policy and Planning) Court Name/Organization: Administrative Office of the U.S. Courts