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Medical Support Assistant

5 months ago

Atlanta, United States Department Of Veterans Affairs Full time
Summary

The Medical Support Assistant (MSA) serves at the Atlanta VA Health Care System.

THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 9/30/24. The initial cut-off date for referral of eligible applications will be on or about 1/31/24 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information.



Duties

This vacancy announcement establishes an "Open Continuous Announcement" for eligible applicants to be considered for this position.

Select all locations you are willing to consider as this announcement will be used to fill vacancies in the listed locations as they come available.

The first list of eligible applicants will be referred to the Selection Official 1/31/24. Applications received after this date, will be referred as additional staffing needs arise, throughout the life of the announcement.

All qualified applications received by the cut-off date and/or when the hiring manager requests for candidates will be notified at that time. Those candidates that meet eligibility will be forwarded to the selecting official for a review. A selection may be made at any time during the opening of the announcement.

We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants when vacancies do occur and are approved. If a vacancy does not occur for the location and grade for which you are qualified and apply, no further notification concerning the announcement will be provided.

All application packages remain eligible for consideration for 90 days after submission to the announcement. To remain eligible for consideration beyond 90 days, a new application submission is required to indicate your continued interest.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of Atlanta VA Health Care System.

Major duties include but are not limited to:

  • Scheduling, canceling, re-scheduling patient's appointments and/or consults
  • Entering no-show information
  • Monitoring the Electronic Wait List
  • Preparing for clinic visits
  • Ensuring encounter forms are completed
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Verifying and updating demographics and insurance information
  • Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
  • Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
  • Other duties as assigned in support of Covid-19 operations for example entrance screening duties

The Medical Support Assistant can serve in one of the many areas listed below:
  • Chief of Staff
  • Clinical Resource Hub
  • Community Care
  • Dental
  • Executive Director / Director's Office
  • Emergency Medicine
  • Health Administration
  • Geriatrics and Extended Care
  • Community Based Clinics
  • Health Administration
  • Nursing Service
  • Primary Care
  • Social Work Service
  • Specialty Care

Work Schedule: A variety of work schedules are available; work schedule will be determined upon selection and Will vary, depending on position location. Shift changes will be considered based on patient and facility needs.
NOTE: May be expected to work rotating weekends and holidays. Rotating and Irregular shifts which may include days, evenings, nights, weekends and holidays. A variety of tours are available and will be discussed during the interview process.

Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Notifications:
  • This position is in the Excepted Service
  • Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
  • Veterans' preference does not apply for internal or other current permanent Federal agency employees.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held
  • This position is a Bargaining Unit position.
  • This position is covered by locality-based comparability pay.
  • Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
TOTAL REWARD$ OF A VA CAREER: Total Rewards (sharepoint.com)