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Customer Service Agent, Cross Functional

3 months ago

Charleston, United States Piedmont Airlines, Inc. Remote Work Freelance Full time

We canât wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. 

Essential Duties:

Assist passengers in boarding and disembarking flights

Monitor computerized passenger boarding

Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

Change customer flight itinerary and seat assignments as required

Operate the Jetway

Load and unload baggage and cargo

Operate motorized service vehicles and equipment

Guide and park aircraft

Perform cabin maintenance tasks

Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

Successful completion of training course

Ability to meet company goals and customer expectations in a high energy environment

Effective communication skills

Ability to organize, prioritize, and multitask

Preferred Qualifications:

Previous airline experience       

Previous employment as a front-line customer service provider

Basic knowledge of computer applications and programs

Work Environment:

Use of computers, telephones, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driverâs license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:$12.00/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. â

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:August 30, 2024Please note: Application deadlines occur at midnight on the posted day. Please plan to have your application to us before 11:59pm the day before the posted deadline to ensure we receive it.