Assistant Manager, Training

6 days ago

Minneapolis, United States Metropolitan Council Full time
WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Assistant Manager, Training will supervise and assist in managing the daily activities and overall development and performance of bus operator Instructors and Trainees at Metro Transit's Operations Support Center. Will work with and guide Instructors to insure effective implementation of instructional curriculum. Will coordinate with the Metro Transit's service garages as well as other departments in providing safe, reliable, and efficient bus transportation services to customers.

What you would do in this job

  • Develops, counsels, provides support in progressive discipline, evaluates and monitors the performance and attendance of Metro Transit's bus operation Instructors, Relief Instructors, and Bus Operator Trainees; participates in establishing rules, standards, guidelines, and policies governing quality and quantity of work.
  • Establishes, executes and maintains professional development and evaluation program for Instructors.
  • Ensures Bus Operator Trainees adhere to all current company policies, procedures and rules including, safety, customer service, attendance, uniform code, and employee conduct; documents non-compliance with company policies and procedures and administers appropriate corrective action.
  • Administers and keeps proper documentation for all required regulations, policies, and procedures including, disability management, drug and alcohol, family and medical leave, and worker's compensation.
  • Establishes, executes, and maintains effective evaluation processes for Bus Operator Trainee program including, daily entry of Trainee activity and attendance records into current electronic tracking system(s).
  • Monitors work history for instructors and students.
  • Facilitate and manage Metro Transit's Third-Party Testing program for the State of Minnesota.
  • Facilitate and manage Metro Transit's in-service training/testing program.
  • Supervise Relief Instructors in alignment with Full-Time Instructor Training Program.
  • Provides guidance to Instructors in the implementation of training goals at both the Operations Support Center and the garages.
  • Partners with Garage Coordinators to clarify training policies and procedures.
  • Consults with Instructors on student concerns, suitability issues, and other issues affecting training completion.
  • Assists Manager of Instruction to assess new or customized training or changes to current curriculum.
  • Collaborates with other departments to ensure ongoing positive interactions; promotes positive and open lines of communication throughout the organization and external contacts.
  • Participates in committees and special projects as requested.
  • Coordinates with Bus Maintenance Division to schedule maintenance training.
  • Acts for the Instruction Manager in his/her absence.
  • Ensures compliance with agency polices and provide a workplace free of harassment and discrimination.
  • Performs other related duties.
What education and experience are required for this job (minimum qualifications)

Education/Experience:

  • High School Diploma/GED; AND at least eight (8) or more years of progressively responsible experience in instruction or training; AND at least one (1) year of lead or supervisory experience.
OR
  • Associate's or higher degree in Education, Industrial Relations, Psychology, or closely related field; AND at least six (6) years experience in instruction or training; AND at least one (1) year of lead or supervisory experience.
OR
  • Bachelor's or higher degree in Education, Industrial Relations, Psychology, or closely related field; AND at least four (4) years experience in instruction or training; AND at least one (1) year of lead or supervisory experience.


*Metropolitan Council Employees Only: Successful completion of any of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience of either 1 year or 6 months. You must attach your certificate(s) as proof of completion of the program to your application.

Internal Metropolitan Council ProgramNumber of years of supervisory experience program counts for Metro Transit Leadership Academy1 yearProject Management Development Program-12-month session1 yearProject Management Development Program-6-month session6 monthsFour Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

  • Leading Self-Personal Effectiveness Certificate
  • Leading Self-Communication Certificate
  • Leading Self-Business Skills Certificate
  • Leading Others-Preparing for Supervisor Certificate
6 months
Licensure Requirements:
  • Valid driver's license, and a good driving record.

Knowledge, Skills and Abilities:
  • Knowledge of all relevant federal, state and local laws, ordinances and regulations relating to bus transportation including, Federal random drug testing requirements, the Family and Medical Leave Act (FMLA), EEO and Affirmative Action, and the Americans with Disabilities Act (ADA).
  • Knowledge of management practices, principles of supervision, performance management (coaching, counseling, staff development, performance improvement, discipline)
  • Ability to enforce established policies and procedures
  • Knowledge of instructional design, formal training evaluation, and the instructional needs assessment process.
  • Skilled in classroom presentation methods as well as written and verbal communications.
  • Ability to effectively employ instructional technology.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or clients.
  • Demonstrated understanding of union contract administration.
  • Basic skill in Microsoft Word, Excel, e-mail and other windows based environments.
  • Ability to work effectively in a team environment and to establish and maintain effective working relationships with those contacted in the course of work including, other departments, service providers, and coworkers. Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.
  • Skilled in problem analysis and resolution.
Additional information

Union/Grade: Transit Managers and Supervisors Association (TMSA), Grade H

FLSA: Exempt

Safety Sensitive: Yes. Subject to random Non-DOT drug tests.

What you can expect from us:
  • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
  • We provide a competitive salary, excellent benefits and a good work/life balance.
More about why you should join us

What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:
  1. We review your minimum qualifications.
  2. We rate your education and experience.
  3. We conduct a structured panel interview.
  4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

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