Current jobs related to CX Program Manager - Amsterdam North Holland Netherlands - Catawiki

  • Program Manager

    2 weeks ago

    Holland, Michigan, United States LG Energy Solution Full time

    Program Manager (Sales)Job Summary:This role performs Program (Project) Management of global OEMs' in US EV market through collaboration with internal and external stakeholders, as well as the contact representative of LGESMI and HQ for vehicle development. A key requirement will be to identify and gather accurate customer and internal information to achieve...

  • Global Program Manager

    1 week ago

    Holland, Michigan, United States LG Energy Solution Michigan, Inc. Full time

    Job Summary:LG Energy Solution Michigan, Inc. is seeking a highly skilled Global Program Manager to lead the development and implementation of global OEM programs in the US EV market. The successful candidate will collaborate with internal and external stakeholders to drive business growth and profitability.Key Responsibilities:Manage daily/weekly/monthly...

  • Information Systems Program Manager

    2 weeks ago

    Holland, Michigan, United States Haworth Full time

    Job Title: Information Systems Program ManagerWe are seeking an experienced Information Systems Program Manager to join our team in Holland, MI. As a key member of our IT department, you will be responsible for planning, monitoring, and managing internal projects from initiation through completion.Key Responsibilities:Analyze project scope and determine the...

  • Automation Controls Specialist

    2 weeks ago

    Holland, Michigan, United States Entegee Full time

    Job OverviewEntegee is seeking a highly skilled Controls Engineer to join their team. As a Controls Engineer, you will be responsible for designing, developing, and implementing control systems for custom automation projects.The ideal candidate will have experience with PLC systems, HMIs, and robotics, as well as proficiency in AutoCAD and programming...

  • Senior Industrial Automation Specialist

    5 days ago

    Holland, Michigan, United States Entegee Full time

    About EntegeeSpecializing in custom automation projects, Entegee is a leading player in the world of controls and robotic solutions globally.Our team is passionate about expanding resumes and building top-performing controls engineers.Job OverviewThis role involves designing and implementing industrial automation systems, leveraging expertise in PLC...

  • Controls Engineer

    2 weeks ago

    Holland, United States Entegee Full time

    Job DescriptionJob DescriptionResponsible for programming and interfacing with PLC systems, robots, and HMIs in an automotive production environment.Job RequirementsExperience with Allen Bradley and Siemens PLCsProficiency in AutoCADAutomotive industry experienceGP-Pro EX HMI experienceOmron CX-One experienceExperience with Omron PLC programmingExperience...

  • Program Manager

    1 month ago

    North Kingstown, Rhode Island, United States Walashek Full time

    Job Title: Program ManagerWalashek Industrial & Marine Inc. is seeking a highly skilled Program Manager to oversee programs, including Navy, MSC, and commercial programs. The successful candidate will provide strategic guidance to teams, project managers, and assist with business development for the General Manager and Regional Managers.Key...

  • Program Manager

    19 hours ago

    North Charleston, United States CommIT Enterprises Full time

    Overview CommIT is seeking an experienced Program Manager to oversee all aspects of a technical contract consisting of multiple work efforts specific to new and emerging DevSecOps, cloud, and software technologies in Charleston, SC. This is a Hybrid role that requires a strong background in program management of complex projects and a thorough understanding...

  • Program Manager

    2 weeks ago

    North Billerica, United States Antenna Research Associates Inc Full time

    Job OverviewAntenna Research Associates Inc is seeking a highly skilled Program Manager to lead the execution of multiple programs and ensure timely delivery of quality products and services.The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of managing complex projects.Develop and...

  • Senior Program Manager

    4 weeks ago

    North Logan, United States USU RESEARCH FOUNDATION Full time

    Job Title: Senior Program ManagerWe are seeking a highly experienced Senior Program Manager to lead our Strategic and Military Space (SMS) Division team. The SMS Division at SDL supports the Department of Defense and Intelligence Community through technology advancements aimed at protecting our Nation through space and ground programs.The ideal candidate...

  • Senior Program Manager

    2 weeks ago

    North Logan, United States USU RESEARCH FOUNDATION Full time

    Job Title: Senior Program ManagerWe are seeking a highly experienced Senior Program Manager to lead our Strategic and Military Space (SMS) Division team.About the RoleThe SMS Division at SDL supports the Department of Defense and Intelligence Community through technology advancements aimed at protecting our Nation through space and ground programs.As a...

  • Senior Program Manager

    4 weeks ago

    North Logan, United States Utah State University Space Dynamics Laboratory Full time

    Senior Program ManagerWe are seeking a highly skilled Senior Program Manager to lead our Strategic and Military Space (SMS) Division team at the Utah State University Space Dynamics Laboratory. The ideal candidate will have experience managing complex space mission systems and a strong background in satellite ground systems software.Key Responsibilities:Lead...

  • Rehabilitation Program Manager

    2 weeks ago

    North Bend, Oregon, United States HealthPRO Heritage Full time

    Job Title: Rehabilitation Program ManagerHealthPRO Heritage is seeking a highly skilled and experienced Rehabilitation Program Manager to join our team. As a key member of our clinical services team, you will be responsible for managing and administering all aspects of rehabilitation services for our communities.Key Responsibilities:Manage and administer...

  • Product Engineer

    2 weeks ago

    Holland, Michigan, United States MillerKnoll Full time

    About the RoleAt MillerKnoll, we're committed to designing for the good of humankind. As a Rotational Product Engineer, you'll be part of a program that will engage you in various technical areas within the company, building your skills and knowledge in engineering and product development. You'll receive direct experience in multiple engineering and related...

  • Dialysis Program Manager

    4 weeks ago

    North Chicago, United States Encompass Health Full time

    Dialysis Program Manager Career Opportunity. Competitive Salary. Recognized for your expertise as a Dialysis Program ManagerAre you a compassionate leader eager to steer and elevate a crucial healthcare program? Join Encompass Health, the nation's largest inpatient rehabilitation company, as a Dialysis Program Manager. In this role, you'll direct, organize,...

  • Reliability Program Manager

    2 weeks ago

    North Andover, Massachusetts, United States C&W Services Full time

    Reliability Program ManagerAt C&W Services, we're committed to delivering exceptional results for our clients. We're seeking a highly skilled Reliability Program Manager to join our team.Key Responsibilities:Coordinate and plan work activities for inventory control and maintenance planning technicians to achieve goals and objectives.Act as first-level...

  • Rehabilitation Program Manager

    2 weeks ago

    North Bend, Oregon, United States HealthPRO Heritage Full time

    Job Title: Director of RehabHealthPRO Heritage is seeking a highly skilled and experienced Rehabilitation Program Manager to join our team in North Bend, OR.Job Summary:The Rehabilitation Program Manager will be responsible for the management and administration of all aspects of rehabilitation services for our Assisted Living and Independent Living...

  • Diabetes Program Manager

    1 week ago

    North Dartmouth, United States IASIS Healthcare Full time

    Job Title: Diabetes Program ManagerJob Summary:We are seeking a skilled Diabetes Program Manager to join our team at IASIS Healthcare. As a key member of our healthcare team, you will be responsible for providing professional nursing care for diabetic patients and developing educational classes related to diabetes and weight management.Key...

  • Dialysis Program Manager Registered Nurse

    1 month ago

    South Holland, United States Fresenius Medical Care North America Full time

    PURPOSE AND SCOPE: Collaborates with internal and external customers, to ensure a positive customer experience for every patient from first point of referral, through education, modality options, and access placement and follow up, as applicable, to eventual admission into Fresenius Kidney Care (FKC) or through smooth transition between modalities. Actively...

  • Rehabilitation Program Manager

    3 weeks ago

    North Bend, Oregon, United States HealthPRO Heritage Full time

    Job SummaryWe are seeking a highly skilled and experienced Rehabilitation Program Manager to join our team at HealthPRO Heritage. As a key member of our clinical services team, you will be responsible for managing and administering all aspects of rehabilitation services for our communities.Key ResponsibilitiesLeadership and ManagementSupervise and direct...

CX Program Manager

3 months ago

Amsterdam North Holland Netherlands, United States Catawiki Full time
About the role

As a CX Design Manager within the CX Design Team you will be managing a team of individual contributors who are responsible for solving complex problems for users via end-to-end process improvement and automation. You will dive into the details of the full-cycle customer journey and embrace the scale and complexity of our operations. With the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to Senior Leaders in the organisation.
You will be responsible for building and implementing the roadmap for process and user journey automation for CX via close collaboration and partnership with various stakeholders within Catawiki such as Product Teams, Commercial Operations, and CX Operations. Managing change and communicating effectively will be a core part of this role. You should be able to leverage data to prioritise ruthlessly and deliver projects with the biggest impact and reach.
You will be managing a small team of Individual Contributors who will be responsible for delivering their own project charters. A key part of your job would be to surface and clarify interdependencies, provide mentorship and ensure excellent implementation of projects. 

What youâll do
  • Collaborate with Operations, Product, Legal and Finance to design, launch and run cross-functional programs to achieve critical business outcomes.
  • Own and lead strategic programs & projects for process optimisation and automation driving key initiatives with strong follow-ups throughout the entire lifecycle.
  • Synthesise various inputs, such as quantitative analysis, legal analysis, and product briefs, to develop recommendations and drive alignment.
  • Optimise performance through data-driven deep dives, metrics, and dashboards.
  • Coordinate and collaborate on initiatives, effectively communicating with stakeholders at all levels, from junior team members to high-level executives.
What youâll bring

Weâre looking for a strategic and analytical professional with a background in customer support, process automation and/or product operations. You have strong leadership, communication, and problem-solving skills and are able to drive organisational change and thrive in a dynamic environment. You are able to articulate complex problem statements and solution recommendations to senior leadership.  You are detail-oriented, proactive, and resilient, with a knack for process improvement and transformation.

  • 7+ years experience in strategy, operations or consultancy, preferably in customer support with a minimum of 3 years of experience in managing people.
  • Strong analytical skills; able to identify opportunities and make decisions based on data and metrics.
  • Experience in leveraging LLMs and journey mapping to drive automation and self-service.
  • Strong experience in customer journey mapping and agile iterative development.
  • Great communicator with the ability to work with, influence, and align with multiple stakeholders.
  • Exceptional collaboration and relationship-building skills, working effectively with diverse stakeholders, including cross-functional business leaders.
  • Outstanding communication and storytelling abilities to articulate complex ideas and concepts in a compelling and engaging manner.
  • Excellent organisational skills and ability to meet tight deadlines.
  • Detail-oriented, proactive and hands-on mentality.
Where youâll be

This role is based in our Amsterdam headquarters, in the Netherlands. We offer a Hybrid work setting, with 2 days commuting to the office and 3 days working from home.