Supervisor Quality Assurance

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

At Abbott Molecular, we realize the potential of personalized care as the laboratoryâs most trusted and preferred source for molecular diagnostic solutions.

Our Des Plaines, IL site has an opportunity for a Quality Assurance Supervisor.

The Opportunity

The Quality Assurance Supervisor is responsible for implementing and maintaining the effectiveness of the quality system. Manage the direct activities of an area within a department or function.

Provides direct supervision to professional, direct or indirect labor staff. Ensure that plans are implemented, and milestones are achieved.

Ensures that compliance is maintained and that employees are trained and following the required site level policies and procedures.

What Youâll Work On:

• Gather and prepare trend information and recommend areas of focus.
• Assist in the preparation of the financial plan; gather financial and other data to support the plan.
• Assist in the development of the capital plan by identifying projects to improve processes, reduce costs, and maintain operations
• Sets standards and monitors staff performance; provide performance feedback; write and conduct appraisals for employees, recommend merit increases and promotions, deliver rewards and sanctions.
• Responsible for implementing and maintaining the effectiveness of the quality system.,
• Regularly makes decisions which impact quality, time and/ or cost; timely decisions are required regarding issues such as to proceed or abort, work OT, etc.
• Manages assigned projects; work cross functionally to identify changes and necessary resources.
• Develop and recommend departmental reward and recognition programs. Assist employees in the creation of development plans; work with employees to meet their development needs.
• Establish the motivational climate for the group.
• Communicate work center/ department objectives and results. Uses time effectively, both for self and others; identifies appropriate meeting participants and uses meetings effectively.
• Coach teams; provide guidance, direction, training, resources, and time.,
• Direct supervision of work force.
• Create a climate of trust and respect within the group.
• Exchanges information with employees, peers, and management regarding operations.
• Conducts individual discussions with employees, including performance reviews, development, discipline, and staffing interviews. Interviews candidates for positions on the direct staff. Interact with peers in operations and within other cross-functional groups. Responds directly to on-site requests for information from internal and external regulatory agencies.,
• Troubleshoots: Tracks and reviews daily indices (e.g., line outputs, labor efficiency, reject rates) and regulatory requirements to identity gaps between current and desired performance, applies standard problem-solving tools (e.g., fish bone diagrams, Pareto analysis), recommends and implements corrective action so that the impact of the problem is minimized. Interfaces with other areas to identify and solve problems.,
• Utilizes Financial Information: Makes day-to-day decisions which demonstrate a basic understanding of the financial business drivers (e.g., ROl, factory costs, cost reductions) and their interrelationships.,

Risk:

• Recognizes risk relative to procedures and takes appropriate action.
• Quantifies Risk: Identifies and quantifies the financial, quality, regulatory, and human considerations associated with decisions.,

Makes Decisions:

• Bases decisions on the overall good, rather than on benefit to a particular functional area, serves as a champion for specific projects and initiatives.

Embraces Change:

• Adapts to and supports change in a timely, positive manner. Identifies and communicates need for change.,

Participates as a Team Member:

• Contributes to the creation of the team's mission, objectives, and strategies, accepts team decisions and works toward their implementation. Participates as a Team Leader: Establishes and supports the norms and conditions for a work environment that supports team productivity, draws on the strengths of each team member, seeks input of team members, works cross functionally to resolve issues.,
• Utilizes information from seminars, bench marking, focus groups, etc., to identify trends and generate recommendations for continuous process improvements in such areas as reduced costs, new technologies, and reject rates.,

Makes Decisions:

• Utilizes good judgment and makes timely decisions which consider the facts and data at hand; champions specific projects; knows when to escalate to management.

Builds Relationships:

• Follows through on promises and commitments and maintains confidences.
• Manages Personal Effectiveness: Controls emotional reactions; copes with stress; is open to others' ideas.
• Demonstrates an understanding and appreciation of differences in others.
• Treats others as individuals with unique skills, interests and values; seeks to understand the goals and needs of others.

Motivates Others:

• Promotes productivity and morale by treating others with respect and dignity.
• Listens to different points of view, taking ownership and responsibility for own actions.
• Displays consistency between words and actions; follows through on commitments; is available to answer questions. Provide constructive feedback on individual and team accomplishments in a timely and non-threatening manner.

Confronts Issues:

• Raises issues that block the achievement of individual and team performance; voices opinions and concerns without waiting to be asked; communicates through areas of difference as well as areas of common issues, i.e., can talk about both sides of an issue.,

Solve Customer Problems:

• Lead teams to customer-oriented solutions that make business sense.,
• Stays Current: Demonstrates awareness of the changing competitive, technological, health care, and regulatory environments, and demonstrates a perspective beyond one's own function.,

Coaches Direct Reports:

• Provides on-the-job guidance, instruction, training, and resources.,

Plans Activity Structure:

• Makes plans to accomplish assigned daily activities and simple projects; establishes priorities so as to handle competing demands; optimizes use of available resources; estimates time and resources necessary to complete daily tasks or projects; establishes follow up systems.

Makes Decisions:

• Makes timely decisions which consider the facts and data at hand, champions specific projects.
• Knows when to delegate to teams or other levels.

Adapts Information to Customer Needs:

• Adjusts communication style and medium (oral, written, or electronic) to meet the needs of the receiver (direct reports, peers, customers, managers); summarizes data and distills it down to relevant points to enhance understanding.
• Uses appropriate level of language and detail for the receiver.

Provides Information:

• Shares information with appropriate frequency and timeliness so as to benefit the receiver.
• Keeps parties potentially affected by decisions apprised of events; presents information to internal groups and meetings; conducts technical training for internal and external groups.

Assimilates Information:

• Uses questioning and listening skills to collect and share information.

Accountability/Scope/Budget

• Represent the function to other areas of the company and outside the company.
• Ensure that employees are trained, and the appropriate procedures are followed.
• Maintain GMP's or other compliance requirements; monitor work environment to determine if it is in compliance. Identify and implement cost reductions. Provide budget recommendations; perform cost reduction and variance analysis coordinate day to day activities; crew/schedule work centers, expedite and resolve day to day issues.
• May oversee multiple shift operations. Raise issues to the appropriate level for resolution.

Education Skills / Experience You Will Bring:

Required:

• Bachelor's Degree
• Minimum 1 year experience with regulatory standards and requirements.
• 5 years Quality Supervisory/Leadership experience in medical industry
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.

PREFERRED:

• Quality systems auditing experience desired.
• ASQ certification in quality,
• Six sigma, and/or lean manufacturing is desired.

WHAT WE OFFER  

At Abbott, you can have a good job that can grow into a great career. We offer: 

• Training and career development, with onboarding programs for new employees and tuition assistance  
• Financial security through competitive compensation, incentives and retirement plans  
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
• Paid time off  
• 401(k) retirement savings with a generous company match 
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities 

Learn more about our benefits that add real value to your life to help you live fully:⯠www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

The base pay for this position is $83,000.00 â $166,000.00. In specific locations, the pay range may vary from the range posted.