Technical Account Specialist

4 weeks ago

Tampa Bay, United States Rapid7 Full time

Technical Account Specialist (TAS), Tampa, FL
About the Team
The Technical Account Management team is a dedicated technical resource for customers looking for a white glove technical and support experience. The team's mission is to ensure our customers realize the full business value from their Rapid7 products by helping them achieve their security goals through a more personalized approach.
About the Role
As a Technical Account Specialist (TAS), you will manage the technical relationship between Rapid7 and our small to medium enterprise and commercial customers. In this developmental role, you will be assigned accounts and work directly with customers to drive success with our products. You will identify business and security goals, create and execute account plans, and conduct business reviews. This position is a hybrid role based out of our Tampa office (3 days onsite/2 days remote).
In this role, you will:

  • Understand client's business objectives/impact and apply your expertise to timely resolve issues and ensure customer success.
  • Go beyond break-fix support by becoming a true technical partner to the customers and help shape their strategy and security programs.
  • Meet regularly with strategic clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, best practices, and drive achievement within their security programs.
  • Be the advocate and voice for customer requirements and challenges within various teams internally at Rapid7.
  • Direct crisis and incident response, working with the Customer Success team, other support teams and engineering teams to ensure timely resolution, while communicating effectively with customers.
  • Maintain strong technical knowledge of Rapid7's product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues.
  • This role may require up to 5% travel


The skills you'll bring include:

  • 2+ years of professional experience in a customer focused role.
  • Knowledge of various operating systems (Linux, Window, macOS)
  • Understanding of basic network architecture, protocols, and services (TCP/IP, DNS, VPNs, etc.).
  • Excellent communication and presentation skills.
  • Ability to cultivate relationships with customers and cross functional partners to become a trusted advisor.
  • Capability to anticipate challenges and respond with innovative solutions.
  • Adaptability and flexibility to handle rapidly changing environments.


Nice to have:

  • Knowledge of project management and account management skills.
  • Relevant cloud or networking certifications (AWS CCP, AZ-900, CCNA, Net+, etc.)


We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

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