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Mail Clerk

1 month ago

San Francisco, United States Hilton San Francisco Union Square Full time
Description

Hilton San Francisco Union Square is seeking a Mail Clerk to join the team.

As one of the tallest buildings in the city, this historic yet innovative 3-tower hotel has 1,921 rooms, 134,500 square feet of banquet space, and 4 food and beverage outlets. 

Located in the heart of San Francisco, the Hilton San Francisco Union Square is in the middle of everywhere you want to go World class shopping in Union Square, the Historic Cable Cars Chinatown and Moscone Center are just steps away from the largest hotel on the West Coast.

What will I be doing?

A Mail Clerk is responsible to Receive, document, sort, store, and deliver all U.S. Mail and freight sent to the hotel for guests and conventions.  Handle all outgoing U.S. Mail and all out-bound freight movement and documentation for guests.  Provide customer service to guests in the promotion and selling of shipping materials and services provided by the Hilton.

The responsibilities are but not limited to:

  • Receive all incoming U.S. Mail, freight packages and convention shipments for guests of the hotel.
  • Separate mail and packages for guests and hotel operating departments.  Accurately log all priority mail, all packages and shipments.
  • Notify guest of all mail, packages and shipments by inputting messages in the hotel computer message system.
  • Complete package received notices and properly store all packages and shipments.
  • Deliver guest mail to Mail and Information Desk.  Deliver mail to various offices within the hotel.
  • Pick up all inter-office and outgoing mail in the departments, then separate and distribute as appropriate.  Process all out bound U.S. Mail on the automated postage machine.
  • Grasp, lift, carry and/or otherwise load, unload and transport packages from service vehicles and flat bed carts to storage areas or recipients.  Lift boxes that may weight up to 100 lbs.  Push carts or pallets that may weight up to 2000 lbs.  Move carts or pallets through public areas, guestroom corridors and back of the house.  Use of handcart, flatbed cart, manual pallet jack, electric pallet jack and forklift will be required.
  • Provide customer service to guests, ship parcels via outside freight services.  Must be willing and able to interact positively with guests when promoting and selling shipping materials and provide shipping services for a fee.  Will utilize automated computer shipping systems for UPS and FedEx.  Will utilize a cash register system for charges.
  • Proved daily reports from automated computer shipping systems and cash register system.  Maintain accurate daily records and properly balance end of day receipts.
  • Conduct inventories of shipping supplies and place order with the appropriate agency to maintain stock on hand.

    OTHER:

    Regular attendance in conformance to standards is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities.  Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

    SUPPORTIVE FUNCTIONS:

    In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon particular requirements of the hotel.

    •  Observe Safety Rules and Regulations.  Attend Safety Meeting
    • Assist in monitoring Dock activities.

      SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

      The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

      • Speak, read and write English fluently.
      • Accurate math skills.
      • Typing or computer working knowledge.
      • Able to work accurately under fast pace and demanding conditions
      • Able to lift and carry goods weighing up to 80 lbs. Requirements

        QUALIFICATION STANDARDS:

        Education:

        Any combination of education and experience equivalent to High School graduation or any other combination of education, training, or experience that provides the required knowledge, skills and abilities.

        Experience:

        Prefer one (1) year previous shipping and receiving experience with UPS, FedEx and trucking companies.  One year Hotel experience preferred

        Licenses or Certificates

        Drivers License for forklift operation preferred.

        Grooming:

        All employees must maintain a neat, clean and well-groomed appearance

        (specific standards available).

        Other:

        Additional language ability preferred.

        What are we looking for?

        Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

        • Hospitality - We're passionate about delivering exceptional guest experiences.
        • Integrity - We do the right thing, all the time.
        • Leadership - We're leaders in our industry and in our communities.
        • Teamwork - We're team players in everything we do.
        • We're the owners of our actions and decisions.
        • Now - We operate with a sense of urgency and discipline

          In addition, we look for the demonstration of the following key attributes:

          • Quality
          • Productivity
          • Dependability
          • Customer Focus
          • Adaptability

            What will it be like to work for Hilton?

            Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

            The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

            • Access to your pay when you need it through DailyPay 
            • Medical Insurance Coverage – for you and your family  
            • Mental Health Resources 
            • Best-in-Class Paid Time Off (PTO) 
            • Go Hilton travel discount program 
            • Supportive parental leave 
            • Matching 401(k) 
            • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
            • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
            • Career growth and development 
            • Team Member Resource Groups 
            • Recognition and rewards programs 

              *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

              Hourly Rate of Pay: $29.72

              “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

              Source: Hospitality Online