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Business Process Manager, Order to Cash Systems

3 months ago

Chicago, United States ActiveCampaign Full time

We're seeking a Product Owner to lead our Order to Cash Systems, playing a critical role in owning our billing, invoicing, and revenue recognition systems. This position ensures the seamless operation of our end-to-end billing and revenue recognition processes, compliance reporting, customer satisfaction, and operational excellence.


This person will work cross-functionally across our core business areas including Sales, Customer Support, Engineering, and Finance teams to ensure alignment on business priorities related to billing and ancillary systems. Candidates should have a deep understanding of the order to cash cycle, billing operations, payment processing, financial systems, and internal control structures.

What your day could consist of:

  • Establishing strong relationships with business partners in the Sales, Product, Marketing, and Engineering organizations to identify business shifts and needs and turn them into requirements to be implemented.
  • Managing changes to the owned systems as business needs arise, such as pricing updates, branding or messaging in invoice templates, business logic changes to refunds, discounts, approval workflows, etc, designing and implementing configurations within Zuora and integrated applications as needed.
  • Working with the PMO, finance, and operations teams to plan and execute larger changes to the order-to-cash processes, such as pricing changes, tax requirements changes, and financial reporting needs.
  • Working closely with product management and engineering organizations to ensure integrations are working as expected, business requirements for any changes are defined and delivered accurately.
  • Acting as the principal owner for the billing and revenue recognition system, Zuora, and other applications used to support order-to-cash operations. You will already have or quickly gain expertise around the related systems and become the subject matter expert to other teams to translate needs to system requirements.
  • Monitoring billing cycles, managing dunning processes, and handling exceptions or disputes when escalated by support for deeper analysis.
  • Maintaining the modules within Zuora, ensuring the product catalog, pricing plans, and other subscription information is accurate and well-tested.
  • Supporting billing system integrations with multi-currency payment processing systems and domestic / international banks.
  • Developing and delivering training materials and sessions for end-users and internal stakeholders.
  • Serving as liaison between the business and the internal and contracted engineering and Zuora implementation teams and influencing and guiding business decisions equipped with the expertise of order-to-cash system limitations and capabilities.

What is needed:

  • 5+ years of experience in ownership and administration of financial applications at a comparable company.
  • Experience with Zuora (or comparable Billing and Revenue Recognition systems) implementation, administration, integrations, configuration, report development, and consumption-based billing models.
  • Leadership, critical thinking, systems and business background, and communications skills are critical for this strategic and complex role.
  • Experience managing major strategic projects.
  • Ability to work independently and manage hard deadlines in a fast-paced environment.
  • Strong vendor management skills and experience managing 3rd party system implementation teams as needed.
  • Solid understanding of Controls, End-to-End Revenue Flow, and Business Planning processes, mapping them to data structures within various systems.
  • Experience with middleware/Integration Platform as a Service platforms (e.g., Boomi) preferred.
  • Experience with Intacct (or equivalent ERP) and Avalara preferred.
  • Zuora Admin certification preferred.
  • Local to the Chicago or Indianapolis area preferred.

About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. 


As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. 


ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.


Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:


-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm

-Open paid time off

-Generous 401(k) matching program with immediate vesting

-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend

-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus


ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.


Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.