Claims Supervisor, Personal Lines
3 months ago
Job Description:
The claims supervisor will manage a unit of 4 to 7 claim adjusters responsible for adjusting of automobile bodily injury and property damage claims. Primary responsibilities include managing the claim adjusters to established claim procedures, processes including best practices and KPIs; as well as managing daily workflow and handling of all claims within the unit.
Provide management and oversight of bodily injury and property damage claims received at Hallmark Personal Lines. Manage and supervise 4 to 7 claims adjusters. Provide direction and supervision on all claims within the unit. Provide supervision, direction, training and development to the claims adjusters and claim supervisors. Monitoring and reporting key performance metrics, and providing regular trend analysis.
The Claim Supervisor will be responsible for HPL training of new adjusters and supervisors and perform quarterly claims audit of 3 open 3 closed each month / turned in quarterly and assist in the annual performance evaluations. The Claim Supervisor will be the liaison between HPL and other Hallmark Departments.
Key Responsibilities:
- Lead and manage a team of 4 to 7 claims adjusters to ensure performance metrics, best practices and KPIs set by the company are met or exceeded on a monthly and quarterly basis.
- Provide direction, leadership and training to the claims adjusters and claim supervisors.
- Provide necessary direction and oversight to claims staff regarding coverage, investigations and evaluations on all claim files within the unit.
- Provide direction and oversight regarding claim resolution strategies.
- Manage total losses, salvage and subrogation claims pursuant to established company procedures and processes.
- Conduct weekly and monthly unit meetings with the department.
- Perform monthly claim file audits as per company's established SOX procedures.
- Complete quarterly and annual reviews/evaluations for claims adjusters.
- Provide reserve and settlement authority to the claims adjusters pursuant to the company's established guidelines or procedures.
- Attend monthly management meetings as required.
- Maintain 100% compliance company's established SOX procedures.
- Manage and Maintain and be responsible for the demand log, and it's communication.
Other Responsibilities:
- Attend and participate various senior claims management meetings;
- Maintain and utilize the Hallmark Vendor databases and Guidelines.
- Maintain appropriate state adjuster licenses; and maintain annual required CE credits.
- Complete large loss reports, as required.
- Undertaking of general office administrative duties as required.
Must Have:
- Strong moral character and work ethic.
- Independent and self starting.
- Strong verbal and written communication skills.
- Ability to show initiative, exhibit a “can do” attitude, and provide ideas while working within a team environment.
- Ability to successfully manage a high volume case load.
- Ability to effectively negotiate; and use stated adjuster authority efficiently.
- Ability to simplify, analyze and explain complex coverage and legal issues.
- Ability to be able to review processes and determine opportunities for improvement.
- The ability to manage time, meet deadlines and prioritize.
Supervision
- Manage employees in the personal lines claim organization. Carry out manageememt responsibilities in accordance with the company's policies and applicable laws. Responsibilities will include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding, mentoring and disciplining employees; addressing complaints and resolving problems.
Education, Experience, Knowledge and Skills:
- Minimum 8-10 years related experience and/or training managing automobile claims.
- Bachelor's degree from a four-year college or university.
- Excellent oral, written and interpersonal communication skills.
- Excellent MS Office, Word, Power Point, and Excel expertise.
- Business travel as required.
Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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