Principal Product Designer Follow Up Boss

4 weeks ago

Mexico City, United States Zillow Full time
About the teamFollow Up Boss is the leading CRM for fast-growing real estate teams. Our first line of code was written in 2011 after an interview with a real estate leader, who told us a story about how they couldn't even sit down to watch a movie with their kids because they had to stay on their phone, manually forwarding leads out to their agents. They became our very first customer.

Twelve years later, we serve tens of thousands of brokers, team leaders, and solo agents just like them, helping solve the many challenges around the fast-paced, always-on, relentless business of real estate sales. We are currently a team of 100+, all working 100% remotely since day one. Our company is part of Zillow Group, which gives us the freedom to focus on the success of our customers and our team.

The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We're a tight-knit, fun-loving, and upbeat group. Meet us and learn more at ***/careers/design

We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations.

We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people - customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

Follow Up Boss es el CRM líder para equipos inmobiliarios de rápido crecimiento. Nuestra primera línea de código fue escrita en 2011 después de una entrevista con un líder de bienes raíces, que nos contó una historia acerca de cómo no podían ni siquiera sentarse a ver una película con sus hijos porque tenían que permanecer en su teléfono, reenviando manualmente clientes potenciales a sus agentes. Se convirtieron en nuestro primer cliente.

Doce años después, prestamos servicio a decenas de miles de agentes, jefes de equipo y agentes en solitario como ellos, ayudándoles a resolver los numerosos retos que plantea el vertiginoso, siempre activo e incesante negocio de las ventas inmobiliarias. Actualmente somos un equipo de más de 100 personas, todas trabajando 100% a distancia desde el primer día. Nuestra empresa forma parte del Grupo Zillow, lo que nos da la libertad de centrarnos en el éxito de nuestros clientes y de nuestro equipo.

El equipo de Zillow Experience Design (ZxD) es un equipo de diseño de producto dinámico, colaborativo y motivado. Somos un grupo unido, divertido y optimista. Conócenos y aprende más en ***/careers/design

Somos un equipo multidisciplinar. Nuestras funciones incluyen el diseño de productos, el diseño de contenidos, la investigación de experiencias, los sistemas de diseño y las operaciones de diseño.

Construimos experiencias útiles, usables e innovadoras para los clientes de Zillow. Estas experiencias se desarrollan en plataformas web, móviles y de software interno.

Nuestro equipo se preocupa profundamente por resolver problemas para personas reales:
clientes, compañeros de trabajo y todos los demás. Buscamos hacer todo un poco mejor de lo que lo encontramos.

Traducción realizada con la versión gratuita del traductor DeepL.comAbout the role

As a principal product designer within the Follow Up Boss team, you're responsible for uncovering insights, building a strong opinion, setting a high quality vision, and articulating your vision through impressive designs and compelling experiences. As a design leader, you develop positive relationships, provide mentorship to other designers, and work with others to elevate design quality. You will play a critical role in how Follow Up Boss realizes that vision, helping us shape and deliver high quality and innovative experiences that will build momentum for the Follow Up Boss team, agents, and business.

Responsibilities

Discover; Proactively discover company level opportunities and help bring clarity and insight to these problems.

Own your ideas; Own specific design-led projects that you proactively seek out.

Be an expert; Work with Design and Product leaders to identify programs of work where your direction and expertise are needed to guide the work to a successful customer focussed outcome.

Ship quality; Work across the entire design, product, engineering, support and go to market teams to ensure that the quality of the products we ship goes above and beyond the standards our customers expect.

Inform strategy; In close partnership with the Product team, help to execute and inform the ongoing Design strategy and Product strategies.

Improve our practices; Identify gaps in our approach and lead the team to solutions.

Customer focus; Work closely with real estate agents who use Follow Up Boss everyday.

Impact; You are able to develop innovative patterns and systems that are durable, repeatable and set a new standard for interaction for the company.

Platform thinking; Design a platform that works for a single agent or a team of a thousand agents.

Create experiences for web, iOS, Android

Contribute, learn, grow, and have fun

Como diseñador principal de productos en el equipo Follow Up Boss, eres responsable de descubrir ideas, crear una opinión sólida, establecer una visión de alta calidad y articular tu visión a través de diseños impresionantes y experiencias convincentes. Como líder de diseño, desarrollarás relaciones positivas, asesorarás a otros diseñadores y trabajarás con otros para elevar la calidad del diseño. Usted jugará un papel crítico en cómo Follow Up Boss realiza esa visión, ayudándonos a dar forma y entregar alta calidad y experiencias innovadoras que construirán el impulso para el equipo de Follow Up Boss, agentes y negocios.

Responsabilidades:

Descubrir; Proactivamente descubrir oportunidades a nivel de empresa y ayudar a aportar claridad y conocimiento a estos problemas.

Ser dueño de tus ideas; Ser dueño de proyectos específicos de diseño que busques proactivamente.

Ser un experto; Trabajar con los líderes de Diseño y Producto para identificar programas de trabajo en los que su dirección y experiencia son necesarias para guiar el trabajo hacia un resultado exitoso centrado en el cliente.

Ofrecer calidad:
Trabajar con todos los equipos de diseño, producto, ingeniería, asistencia y comercialización para garantizar que la calidad de los productos que ofrecemos supera con creces las expectativas de nuestros clientes.

En estrecha colaboración con el equipo de producto, ayudar a ejecutar y fundamentar la estrategia de diseño y las estrategias de producto en curso.

Mejorar nuestras prácticas:
identificar lagunas en nuestro enfoque y gu.

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